Duty Manager - The Lord Nelson

The Lord Nelson Brewery Hotel is an icon of Australian hospitality, renowned as the country’s oldest continually licensed pub and one of its most celebrated independent breweries. Now under the experienced ownership of Laundy Hotels, we’re entering an exciting new chapter while staying true to our rich heritage.

We’re on the lookout for a passionate and reliable Duty Manager to support the General Manager in leading our dynamic team and delivering exceptional guest experiences across bar, bistro, and accommodation services.
 
As the Duty Manager, you’ll be an essential part of the leadership team assisting with day-to-day operations, managing staff, and helping drive performance and service standards. You’ll take the reins during busy periods and in the General Manager’s absence, ensuring the venue runs smoothly and maintains its welcoming atmosphere and operational excellence.

Key Responsibilities:

• Oversee daily operations across the bar, bistro, and accommodation
• Lead, train, and inspire a team of hospitality staff
• Deliver exceptional customer service and maintain our warm, welcoming vibe
• Manage bookings, events, and functions
• Handle customer feedback and resolve issues with care and efficiency
• Ensure compliance with licensing, OH&S, and RSA requirements
• Stock control, ordering, and supplier liaison

About You:

• Minimum 2+ years in a senior supervisory role
• Proven leadership and team management skills
• A passion for craft beer, great food, and quality service
• RSA certification and knowledge of licensing requirements
• Calm under pressure, with a proactive and hands-on approach
• Strong organisational and communication skills
• Hands-on, proactive, and cool under pressure

Click Apply Now. If this sounds like you, please apply today! Join our team and bring your expertise to our dynamic hospitality environment.

The Laundy Story  
 
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.  
 
We vibe best with people who are:
 
Accountable - Own it. Fix it. Nail it.
Curious - Ask "why" and "what if" often.
Collaborative - Because legends don't work alone.
Driven - You hustle hard without losing your cool.
 
We're all about people:
 
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities — including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way. Drop us a line at ••••@laundy.com.au
 
Our Acknowledgement of Country:
We recognise the Gadigal people of the Eora Nation, Traditional Custodians of the land and waters of The Rocks, Sydney. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.