Manager - Guest Service

We are currently seeking a highly experienced and enthusiastic Guest Service Manager to oversee and enhance our onsite accommodation and cleaning services across both base and remote sites throughout the ACT.

• Full-time salaried role
• Monday – Friday
• Family friendly role with work life balance
• Access to onsite vehicle transport
• Growth opportunities

About the Role 

As the Guest Service Manager, you will be responsible for the day-to-day operations and management of cleaning and accommodation, ensuring high standards of service, safety, and compliance. You’ll lead a diverse team, manage budgets and supplies, and drive continuous improvement across all functions. 

Key Responsibilities 

• Oversee accommodation and cleaning services to ensure consistent operational excellence.
• Establish and manage stock control systems, procurement, and supply processes.
• Develop and maintain staff rosters aligned with operational requirements.
• Respond to stakeholder enquiries and resolve issues promptly and professionally.
• Manage budgets to ensure cost efficiency and effective resource allocation.
• Ensure compliance with all health, safety, and hygiene standards.
• Prepare and present regular operational and performance reports.

About You 

• Minimum 3 years’ experience in a managerial role within cleaning, accommodation, or facilities services.
• Diploma or degree in Facilities Management, Hospitality Management, Business Administration, or similar (advantageous).
• Certification in cleaning management or a related discipline (advantageous).
• Strong understanding of health and safety regulations relevant to cleaning and accommodation.
• Proven leadership capability with a focus on accountability, safety, and continuous improvement.
• Excellent communication and interpersonal skills.
• Proactive, solutions-focused mindset with a strong commitment to service excellence.
• Must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance (including a satisfactory Australian Federal Police check).

Why Compass? 

• Join a global industry leader offering career stability and progression. 
• Access to extensive training, development and leadership programs. 
• Supportive, inclusive and professional work culture. 
• Competitive salary and great company benefits.

ESS is a market leader in delivering hospitality and support services to Defence, offshore, and remote sites across Australia. From dining facilities to accommodation and recreation services, we support Defence communities and remote operations every day.