Sales Representative – 4x4 Accessories

About the role

Working from our Narellan showroom, you will guide customers through ARB's extensive range of 4x4 accessories and coordinate their vehicle build with our workshop team. You will help customers find the right solutions for their vehicles and see each project through from initial enquiry to installation.

Key responsibilities

• Welcoming customers and understanding how they use their vehicle

• Providing knowledgeable advice and recommending suitable products and packages

• Preparing accurate quotations and converting enquiries into sales

• Managing customer enquiries in person, by phone and online

• Coordinating bookings, parts and installation requirements with the workshop

• Following up quotations, leads and existing customers

• Maintaining accurate customer, sales and job information within our systems

• Keeping the showroom well presented and ensuring products and displays are current

• Developing strong, long-term relationships with retail, trade and fleet customers

• Working toward individual and team sales targets while maintaining a high standard of service

About you

• Previous experience in retail, automotive, parts, trade or consultative sales

• Strong communication and relationship-building skills

• A genuine customer-first approach

• The ability to listen, identify needs and recommend practical solutions

• Good attention to detail when preparing quotations, orders and workshop instructions

• Confidence using point-of-sale, quoting and general computer systems

• The ability to manage multiple enquiries and priorities in a busy environment

• A positive attitude and willingness to learn

• A current Australian driver licence

• Knowledge of 4WD vehicles, touring, camping, towing or automotive accessories would be highly regarded, but it is not essential

About us

ARB Narellan is one of Australia's leading independent ARB stores, servicing customers across the Macarthur region. Our purpose-built Smeaton Grange facility includes a large retail showroom, more than 20 fitting bays, dedicated wash bays, in ground weighbridge and wheel-alignment facilities. This allows our team to manage everything from individual accessory installations through to complex touring, trade and fleet builds under one roof. As an independently owned business, we combine the strength, product range and reputation of the ARB brand with local decision-making, a close-knit team culture and a strong focus on our customers and community.

Benefits

• Work with a respected Australian brand and an extensive range of premium 4x4 products

• Join a successful, locally owned and independently operated business

• Work from one of the region's largest and most capable 4x4 facilities

• Be part of a supportive team that takes pride in quality workmanship and customer service

• Receive ongoing product, systems and sales training

• Enjoy variety across retail, touring, trade, fleet and complete vehicle-build customers

• Access genuine opportunities to develop and grow with the business

• Receive a competitive remuneration package based on experience