Medical Receptionist

About the role

This is a great position combining patient reception, customer service and day to day administration.

Key responsibilities

• Welcoming patients and providing friendly, professional and compassionate customer service

• Answering telephone calls and responding to patient enquiries

• Booking, confirming, rescheduling and managing patient appointments

• Managing patient check-in and check-out

• Supporting doctors with their day-to-day administrative requirements

• Managing incoming and outgoing correspondence, emails, referrals and reports

• Scanning and correctly allocating documents to patient records

• Maintaining accurate and confidential patient information

• Processing Medicare claims, patient accounts and payments

• Liaising with pathology providers, specialists, allied health professionals and other healthcare services