Supervisor | Family Entertainment Venue | Braeside

Supervisor | Family Entertainment Venue | Braeside

We are preparing to open our new large-scale family entertainment venue in Braeside, Melbourne VIC, and we are looking for an experienced and hands-on Supervisor to join our team.

This is an exciting opportunity to be part of a brand-new venue from the pre-opening stage and grow with the business as we continue to expand.

About the Role

As a Supervisor, you will support the day-to-day running of the venue and help lead the team during rostered shifts.

This is a hands-on role where you will be working closely with frontline team members, supporting customer service, helping to solve operational issues, and making sure the venue runs smoothly, safely and efficiently.

This is a full-time position based in Braeside, Melbourne VIC. The successful candidate may be required to start prior to opening to assist with venue preparation, staff training and operational set-up.

As the venue operates across weekends, evenings, school holidays and peak trading periods, flexibility will be important in this role.

Key Responsibilities

• Supervise daily venue operations during rostered shifts

• Support and guide frontline team members across different operational areas

• Deliver a high standard of customer service and guest experience

• Allocate tasks and help ensure the team is working effectively

• Maintain presentation, cleanliness and safety standards throughout the venue

• Assist with staff training, onboarding and day-to-day team support

• Respond to customer enquiries, issues and complaints in a professional manner

• Support party operations, events and peak service periods as required

• Assist management in monitoring workflow, service standards and operational consistency

• Help create a positive, energetic and team-focused working environment

What We’re Looking For

Essential:

• Previous experience in a leadership or supervisory role in hospitality, retail, leisure, entertainment, tourism or customer service

• Strong communication and interpersonal skills

• Confident leading a team in a fast-paced environment

• A positive, hands-on and reliable approach to work

• Strong customer service mindset

• Good organisational and problem-solving skills

• Flexibility to work across weekends, evenings, school holidays and busy periods

• Current right to work in Australia

Highly Regarded:

• Experience working in family entertainment, hospitality or high-volume customer environments

• Experience supporting and training team members

• First Aid Certificate (or willingness to obtain)

• Mandarin speaking and listening ability

Why Join Us?

• Be part of the launch of a brand-new family entertainment venue

• Join the business during an exciting growth phase

• Full-time leadership opportunity

• Supportive team environment

• Career development and future progression opportunities

• Work in a fun, fast-paced and people-focused environment

If you are a motivated and hands-on leader who enjoys supporting teams and creating great customer experiences, we would love to hear from you.