Customer Service Officer - Kick start a career in Banking!

Who we are?

At Police Bank, we exist to serve those who serve. For over 60 years, we’ve supported our members with trusted, straightforward banking. We’re evolving into a more modern, member-first organisation one that combines strong foundations with forward-thinking ideas, where people are empowered to make an impact and do meaningful work.

The Opportunity

We're looking for a motivated and customer-focused individual to join our Canberra Branch. This is an excellent opportunity for someone who enjoys building relationships, helping people, and delivering exceptional service. You'll receive comprehensive training and support to develop your knowledge, broaden your skills, and build a rewarding long-term career. Working as part of a collaborative team, you'll have the chance to make a genuine impact on our members' experience while developing professionally in a supportive and values-driven environment.

What you'll be doing

• Meeting and greeting members and proactively assisting with their needs

• Handling member enquiries via face-to-face interactions, telephone, and email

• Building strong relationships and providing exceptional customer service

• Actively promoting relevant products and services to meet member needs

• Working towards branch and individual KPIs and targets

• Undertaking administrative tasks using internal systems

• Contributing to a positive and collaborative branch environment

What we're looking for

• Previous experience in a customer service-focused role

• Happy to undertake additional study

• Excellent communication and interpersonal skills

• A passion for delivering outstanding customer experiences

• The ability to build rapport and establish trusted relationships

• Strong attention to detail and organisational skills

• A proactive approach and willingness to learn new skills

• Confidence working towards individual and team goals

• A positive attitude and strong team-player mindset

This role is based in our Canberra Branch and requires you to work on-site five days per week.

Why join us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:

• Meaningful work – what you do directly supports our members and community

• Real impact – your ideas and contributions won’t get lost in layers

• Trusted environment – we value outcomes over hierarchy

• Flexibility – we support balance in how you work

• Growth – opportunities to develop, stretch, and progress your career

What can we offer you?

💼 Work-Life Balance & Wellbeing
Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.

💰 Rewards & Benefits
Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.

📚 Learning & Development
Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.

🎉 Recognition & Community
Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave—while contributing to a supportive and purpose-driven workplace.

What happens next?

If you’re passionate about helping people achieve their property goals and want to be part of an organisation that puts members first, we’d love to hear from you. Apply now!

No recruitment agencies please. We've got this. Thank you!

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.