Student Support Administrator

This role is a 12 month fixed term full time contract with the potential to extend.

Support. Succeed. Shine. Join a team where belonging is more than a word - it’s how we work.

About Us: Pilates ITC is adding to our team, and we’re looking for someone who shares our commitment to quality, care, and conscious support. We serve students across Australia, New Zealand, and internationally, and we’re proud of our heritage as a sector leader in Pilates education.

Our team is tight-knit, values-driven, and deeply invested in the success of our students and Educators. We show up with determination, respect, and a shared purpose - to elevate standards and create meaningful learning experiences. We work hard, laugh often, and keep the tea and coffee drawer stocked.

About You: You’re a skilled administrator who brings precision, warmth, and a genuine desire to help others thrive. You understand that every student interaction is an opportunity to foster trust, clarity, and connection. You’re adaptable, reliable, tech savvy, is not afraid to pick up the phone and talk to our students and ready to contribute to a workplace where respect and collaboration are foundational.

 You'll be a great fit if you:

• Have 2+ years of administrative experience (bonus points if it's in vocational training or at an RTO, but not essential for the right person!)

• Are confident using Microsoft 365.

• Can communicate clearly and professionally, especially when navigating complex or sensitive issues.

• Can prioritise tasks and work both independently and as part of a team.

• Are tech-savvy with excellent written and verbal communication skills.

• Take pride in accurate, thoughtful work and bring a proactive mindset to problem-solving.

• Genuinely enjoy supporting students and contributing to a values-led team.

• Demonstrates calm, respectful communication when addressing complex or emotionally charged issues, ensuring all parties feel heard and supported.

Your Role. This role is central to our student experience. You’ll support learners from enrolment through to graduation, ensuring they feel seen, heard, and guided every step of the way.

Key responsibilities include:

• Student Journey Support: Provide responsive, respectful assistance to students with enrolment, training plan changes, payments, assessments, and additional support needs.

• Administrative Communications: Craft clear, timely messages that reflect our commitment to quality and care. Use the Pilates ITC Student Handbook and Knowledge Base Library to guide communications.

• Technical Support: Help students navigate the LMS, student portal, and online resources. Troubleshoot with patience and clarity.

• Educator Support: Liaise with our Educator team to coordinate tuition sessions, assignment allocations, and student updates.

• General Clerical Duties: Manage phones, inboxes, walk-up queries with professionalism and warmth.

• Compliance Support: Maintain accurate records and uphold RTO standards. Participate in audits and follow internal policies with diligence and respect.

• Continuous Improvement: Contribute ideas and feedback to strengthen our systems. Help us evolve with consciousness and care.

What We Offer.

• Discounted Pilates ITC Courses, Pathways, and Continuing Education events.

• A values-led, inclusive workplace culture that prioritises wellbeing.

• A bright, airy studio office space with free, easy-access parking.

• A barefoot-friendly environment - yes, really.

• Monday to Friday, 7:30am to 3:30pm.

• Other benefits (free Pilates and infrared sauna) and bonus incentives offered.

Why Join Us?

At Pilates ITC, we don’t just talk about values - we live them. We honour our heritage while building a future that’s inclusive, student-centred, and grounded in quality. We believe in the power of belonging, and we’re committed to creating a workplace where everyone feels supported and empowered.

If this sounds like the kind of team you want to be part of, we’d love to hear from you. Please submit your cover letter and CV to apply.

Note: This is a Perth-based role. WA applicants need only apply.