Desktop Support Analyst

Desktop Support Analyst - ( 260000IW )

Description

Why you’ll love working with us:

We understand that life doesn’t pause for work — and we’re here to support you every step of the way. Our flexible, family-friendly approach helps you balance your career with what matters most.

As such, we offer ways of working that help you find this balance by offering:

Flexible start and finish times, hybrid and part-time options—to help you thrive whilst juggling life’s commitmentsPaid parental leave (14 weeks full pay or option to take it at half pay equivalent)Career development through mentoring, training, and leadership pathwaysInclusive employee networks like Women@Stantec and Pride@StantecSalary packaging and salary continuance insuranceMental health and wellbeing support, including EAPRecognition programs and service awards

About The Opportunity:

We are looking for a Desktop Support Analyst to join our IT team in Melbourne. This is a great opportunity for someone with experience in Service Desk or Desktop Support who is looking to further develop their hands-on technical skills in a global professional services environment.

Working closely with end users, IT colleagues and service delivery teams, you will provide frontline support across desktop, hardware, software and collaboration technologies. You'll play a key role in ensuring employees have the tools and support they need to work effectively, while contributing to the ongoing improvement of our IT services and systems.

This position offers excellent exposure to a broad range of technologies and business operations, with opportunities to collaborate with teams across Australia and globally while developing your career within a supportive IT environment.

Key Responsibilities Include:

Provide desktop and application support to end users, resolving technical issues and service requests in a timely mannerManage and maintain support tickets, ensuring accurate documentation and adherence to service level expectationsSupport the configuration, deployment and maintenance of desktop hardware, software and mobile devicesCoordinate IT onboarding and offboarding activities for employees, including equipment provisioning and account setupPerform routine system maintenance, health checks and operational administration activitiesAssist with the management of IT equipment lifecycle activities, including asset tracking and replacement programsSupport meeting room technology, audio visual equipment and collaboration toolsEscalate and liaise with external vendors and specialist IT teams where requiredParticipate in IT projects and initiatives, providing operational and technical support as neededContribute to the development and maintenance of IT documentation, knowledge articles and operational proceduresCollaborate with local and global IT teams to continuously improve service delivery and customer experienceSupport technology best practices, security requirements and corporate IT standards

About You:

You are a customer-focused and technically minded IT professional who enjoys problem-solving and helping others. You thrive in a collaborative team environment and are looking to build your career within a supportive and fast-paced technology function.

You Will Bring:

Minimum 2 years' experience in a Desktop Support, Service Desk or IT Support roleExperience supporting Windows desktop environments, Microsoft Office applications and end-user devicesStrong troubleshooting and problem-solving skills across hardware, software and user-related issuesExperience working with ticketing systems and managing support requests through to resolutionExcellent customer service skills with a passion for delivering a positive user experienceStrong communication and interpersonal skills, with the ability to build effective relationships across the businessAbility to prioritise workloads and work independently with minimal supervisionExperience configuring and deploying desktop hardware and software is desirableAwareness of IT service management principles and operational best practicesAbility to work effectively within geographically dispersed and virtual teamsA valid driver's licence and willingness to travel occasionally to regional and interstate officesAustralian Citizenship or Permanent Residency (visa sponsorship is not available for this position)

What Happens Next:

Apply now by attaching your CV and we’ll be in touch within the next couple of weeks to guide you through the next steps. No agency applications will be accepted at this time.

About Stantec

The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Qualifications

Skills & Specifications:

Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirementSome experience working in an IT environment requiredTravel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver’s license.Suitable for Permanent Residency visa holders or Australia Citizens onlySelf-starter - The ability to work with minimal supervisionDemonstrates an outstanding “customer orientated” service management experienceAbility to build relationships through strong interpersonal skills (written and verbal)Demonstrated capability for problem solving, decision making, sound judgement and assertivenessDemonstrates the ability to tackle a problem by using a logical, systematic and sequential approachAwareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teamsProcess orientated, able to work cross functionally in a team environmentExhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challengesPromotes innovation and continual process improvement

What We Offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.Option to purchase up to 4 weeks additional leave.Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learningMentoring for your own development and the opportunity to mentor othersA friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverablesProfessional MembershipsSalary Continuance Insurance (SCI)Mental Health and Wellbeing ProgramsService Recognition AwardsEmployee Assistance Program

About Stantec

The Stantec community unites over 31,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind. We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

Culture

Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.

How To Apply

If this position is of interest, submit your application online.

Please note that no agency applications will be accepted at this time.

Primary Location : Australia-Victoria-Melbourne

Organization : BC-3094 IT Services-AU Corporate

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : Jul 29, 2026, 9:24:48 PM

Req ID: 260000IW

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans