CARE COORDINATOR AND BUSINESS DEVELOPMENT MANAGER - NDIS

About the role

Trinity Public Care Pty Ltd is seeking a Care Coordinator and Business Development Manager – NDIS to join our growing team in Sydney, NSW. This is a full-time position that combines care coordination responsibilities with business development initiatives to support our expansion within the National Disability Insurance Scheme (NDIS) sector.

In this pivotal role, you will bridge the gap between direct service delivery and organisational growth. You will be responsible for coordinating high-quality disability support services whilst simultaneously identifying and developing new business opportunities to strengthen our market position. This role is essential to achieving our strategic objectives in the aged and disability support industry.

Key responsibilities

• Coordinate individualised support plans and services for NDIS participants, ensuring quality outcomes and compliance with NDIS requirements

• Assess participant needs and develop tailored care coordination strategies that align with their goals and aspirations

• Liaise with NDIS planners, participants, families and support workers to facilitate seamless service delivery

• Manage participant documentation, records and reporting to maintain regulatory compliance and evidence of service provision

• Identify and evaluate new business opportunities within the disability support and aged care sectors

• Develop and implement strategies to expand our service offerings and increase market penetration

• Build and maintain relationships with key stakeholders, including NDIS planners, community organisations and potential partners

• Contribute to tender proposals and pitch new service models to prospective clients and funding bodies

• Monitor market trends and competitor activity to inform strategic business development initiatives

• Collect and analyse data on service performance and business development outcomes to drive continuous improvement

• Support the training and supervision of care staff where required

What we're looking for

• Demonstrated experience working within the NDIS environment, ideally in a care coordination or similar role

• Strong understanding of NDIS principles, legislation, participant planning and service delivery requirements

• Proven experience in business development, market analysis or service expansion within community services or aged care

• Excellent interpersonal and communication skills with the ability to build relationships across diverse stakeholder groups

• Strong organisational and time management capabilities, with the ability to prioritise multiple competing demands

• Demonstrated problem-solving skills and the ability to work autonomously as well as collaboratively within a team

• Proficiency with relevant IT systems and data management tools; experience with NDIS portals and databases is desirable

• A current or willing to obtain relevant qualifications in disability support, aged care or community services

• A valid driver's licence and access to reliable transport for client visits

• A commitment to person-centred practice and the values of dignity, choice and empowerment

• Working With Children Check (WWCC) and/or National Police Clearance, or willingness to obtain these as a condition of employment

What we offer

Trinity Public Care Pty Ltd is committed to supporting the wellbeing and professional development of our team members. We offer:

• Competitive salary package commensurate with experience

• Ongoing professional development and training opportunities to enhance your skills and knowledge

• A supportive and collaborative workplace culture that values innovation and person-centred care

• Flexible work arrangements where possible to support work-life balance

• Access to employee assistance programmes and wellbeing initiatives

• Opportunities for career progression within a growing organisation

• Support for obtaining and maintaining relevant qualifications and certifications

About us

Trinity Public Care Pty Ltd is a dedicated community services organisation specialising in aged and disability support. We are committed to delivering compassionate, high-quality services that enable individuals to live fulfilling and independent lives. Our mission is to empower participants through choice, flexibility and personalised support aligned with the values and principles of the NDIS. As a growing organisation, we are expanding our service offerings and building a team of passionate professionals who share our commitment to making a positive difference in the lives of people with disabilities and older Australians. We foster a workplace culture built on respect, collaboration and continuous improvement.

How to apply

If you are interested in this exciting opportunity and believe you have the skills and experience we are seeking, please submit your CV and a cover letter outlining your relevant experience to Trinity Public Care Pty Ltd. We welcome applications from all backgrounds and are committed to creating an inclusive recruitment process. If you require any adjustments or support during the application process, please do not hesitate to contact us.