Scheduling & Service Coordinator

About us:

We are an established elevator company specialising in the design, installation, and maintenance of lifts and elevators. As part of our commitment to developing future industry leaders, we are seeking a motivated and enthusiastic Scheduling & Service Coordinator to join our team in Brisbane.

Role Overview:

We are looking for a detail-oriented Service Coordinator (Scheduler) to help maximise field technician efficiency while meeting service obligations, response times, and customer communication. You will coordinate and schedule technicians, manage timelines, allocate jobs, and ensure resources are used effectively across our three states (QLD, VIC, NSW).

This role is ideal for someone who enjoys organising people, solving problems and thrives in a busy environment.

Key Responsibilities

• Manage the onboarding of new service clients and ensure accurate setup in system (Aroflo)
• Support the growth of client accounts through service and maintenance offerings
• Schedule and coordinate preventative maintenance visits for field technicians.
• Allocate emergency breakdowns and urgent service calls based on technician availability, location and skill set.
• Monitor technician schedules throughout the day and adjust as priorities change.
• Communicate appointment times and updates with customers.
• Coordinate follow-up works, return visits and outstanding service jobs.
• Ensure service jobs are completed within timeframes.
• Raise work orders and maintain accurate job records within our service management software.
• Assist with customer enquiries regarding maintenance, repairs and quotations.
• Assist Service Team Leader with parts, warranty claims and quoted repairs as needed

About You

You need to be highly organised, proactive and enjoy working with both customers and technical staff.

Ideally you will bring the following:

• Previous experience in scheduling, dispatch, coordination or service administration.
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• A positive attitude with a willingness to help wherever required
• Willingness to learn about elevator technology, safety regulations, and industry best practices

Benefits

At Direct Lifts Australia, our people are at the heart of everything we do. We pride ourselves on delivering premium products backed by exceptional after-sales service

We offer a range of benefits, including:

• Learning and Development opportunities
• Competitive salary package
• Modern office environment
• A supportive and inclusive work environment

Application Process

Interested candidates should submit their resume and a brief cover letter via the provided link or to hr@directlifts.com.au