Customer Service Officer

Customer Service Officer (Full-Time)

About Us
New West Foods is a dynamic and growing business committed to delivering quality products and exceptional service to our customers. We pride ourselves on building strong relationships and maintaining a supportive, team-oriented workplace.

About the Role
We are seeking a full-time Customer Service Officer to join our team. This role is central to our operations and requires someone who is organised, personable, and genuinely enjoys helping people. You will be the first point of contact for many of our customers, making your attitude and communication style key to success.

You’ll be joining a small, close-knit team that plays a vital role in shaping our customers’ experience, building strong relationships, providing exceptional service, and acting as true ambassadors of New West Foods. This team plays a critical role in shaping the customer experience and ensuring our operations run smoothly each day.

Key Responsibilities

• Answering incoming customer calls in a professional and friendly manner

• Processing and inputting customer orders accurately and efficiently

• Assisting customers with enquiries regarding order status and delivery whereabouts

• Managing and maintaining standing orders

• Performing daily administrative tasks including filing and archiving

• Supporting the broader team to ensure smooth day-to-day operations

• Managing guests and visitors to the business

About You
We are looking for someone who brings not just skills, but the right character and disposition:

• Warm, welcoming, and approachable with a positive attitude

• Strong communication skills, both verbal and written

• Patient, empathetic, and solution-focused when dealing with customers

• Highly organised with good attention to detail

• Able to manage multiple tasks and prioritise effectively

• Reliable and a team player who contributes to a positive workplace culture

What We Offer

• A supportive and friendly team environment

• Stable, full-time position

• Opportunity to grow within the company

If you are someone who takes pride in delivering excellent customer service and enjoys being part of a collaborative team, we would love to hear from you.

How to Apply
Please submit your application including a resume and brief cover letter outlining your suitability for the role.