SENIOR RESEARCH RECORDS OFFICER

Multiple vacancies are available as a Senior Research Records Officer situated in Keswick. You will provide comprehensive research assistance that maintains DCP’s compliance with information release requests. This includes handling complex enquiries, accurately processing and recording information, and offering general administration support. Your coordination, retrieving and filing of requests will warrant high interpersonal skills when liaising with clientele to effectively satisfy their needs.

In this role, you will:

• Network and manage requests for information in compliance with relevant legislation
• Handle incoming phone enquiries in a courteous manner to provide in-depth advice about information requests
• Fulfill the interests and rights of clients within legislative and ethical frameworks
• Oversee file management to uphold accurate reporting processes
• Conduct research endeavours that compile and edits materials associated with information requests.

About you:

• You possess exceptional interpersonal, written and verbal communication skills to convey sound advice to stakeholders
• You can meet designated timelines through your strong organisational capabilities
• You adhere to established guidelines to minimise risk and accurately present information
• You exhibit thorough problem-solving and investigative skills when providing effective solutions to clientele
• You can operate independently and in a team environment when completing tasks.

Why You’ll Love It Here - DCP Benefits That Matter:
At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
• Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.