Customer Service Manager Pilates Studio

About the role

We're looking for an ambitious, energetic and people-focused person to join our growing Pilates business as Studio Customer Service Manager. Our beautiful studio is only 18 months old, with a unique model offering online classes and 24/7 studio access. This is an opportunity for someone who wants more than a job. The right person will have the opportunity to help grow the business, increase membership and potentially progress into future business ownership.

Key responsibilities

• Growing our membership base

• Following up new leads and converting enquiries

• Building strong relationships with existing members

• Marketing and promoting the studio

• Developing local community connections

• Improving member retention

• Identifying new opportunities to grow the business

About you

• A great personality and positive attitude

• Strong work ethic and ambition

• Excellent communication and people skills

• Marketing and social media ability

• Strong follow-up and sales skills

• A community-focused approach

• The drive to make the business their own