Product Support Representative

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We are seeking a talented Product Support Representative to join our Perth-based Product Support team. In this senior role, you will provide technical and product support to mining customers across Western Australia, helping resolve complex service issues and deliver strong customer outcomes.

About this role:

• As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia.
• Manage the engine life database
• Respond to urgent customer requirements, including complex technical, product and service support issues.
• Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution.
• Develop strong relationships with our valued customers
• Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations.
• Uphold our Cummins values and adhere to all company policies and procedures

Desirable attributes for this role:

• Excellent communication skills
• Customer centric approach to business
• Able to develop strong, value-based relationships with internal and external stakeholders
• Serve as a technical support resource, providing diagnostic support on complex repair events
• Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams.
• Mechanical training is desirable but not essential.

Compensation and Benefits

• Monday to Friday – 38 hours per week (office based)
• Moderate travel to Pilbara and Perth CBD
• Tool of Trade Vehicle provided
• Annual Salary - commensurate with experience
• Participation in an annual variable compensation (bonus) program
• Salary continuance insurance
• Discounts with select private health insurance
• PC software/hardware and a range of vehicles
• Annual remuneration reviews
• Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

To be successful in this role you will need the following:

Competencies:

• Builds customer focus through responsive and value-driven support.
• Communicates effectively with customers and stakeholders.
• Collaborates across teams to achieve successful outcomes.
• Develops strong relationships with internal and external partners.
• Applies technical expertise to diagnose and resolve product concerns.
• Makes sound decisions using data and product knowledge.
• Demonstrates adaptability in a dynamic customer environment.
• Promotes a safe workplace through proactive HSE behaviours.
• Drives continuous improvement in products, processes and customer support.
• Values diverse perspectives, backgrounds and cultures.

Education, Licenses, Certifications: High school diploma, certificate of completion of secondary education, technical trade qualification, or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience: Relevant experience in customer support, product support, technical support, service operations, mechanical equipment, mining, heavy-duty engines or a related field is preferred. Mechanical training is desirable but not essential.

• As a member of our Product support team, this role supports our Mining business customers across Western Australia
• Manage the engine life database
• Respond to urgent customer requirements – technical and product issues
• Liaise with Key stakeholders such as our customers and engineers.
• Develop strong relationships with our valued customers
• Uphold our Cummins values and adhere to all company policies and procedures

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2435586

Relocation Package No

100% On-Site No