NewListed 1 day ago

Concierge | Etymon Projects

Etymon Projects

Call Centre & Customer Service

Location: Australia-wide
Type: Casual

Full Job Description With a fresh approach to Concierge services and lifestyle concepts, Etymon Concierge is designed to elevate the standards and sophistication of residential developments. The vision is to bring a t…

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About the role

Full Job Description

With a fresh approach to Concierge services and lifestyle concepts, Etymon Concierge is designed to elevate the standards and sophistication of residential developments.

The vision is to bring a traditional hotel concierge service, in combination with 360 lifestyle management to the homes of our discerning residents. The key to our success truly lies in the individuals of our Etymon Concierge team, and as such we are looking for Sydney's best Concierge who emanates a positive and proactive approach, with a thirst for learning, and a passion for 5-star service.

The Opportunity

Our concierge team are the warm, welcoming faces of our luxury residential buildings. Working alongside the Concierge Manager, you will be responsible for ensuring excellence in the delivery of guest experience of our residents and their guests. This role is based out of our Aura residential building, North Sydney.

The Details

Welcome all residents and their guests to the building and assist with entry access
Attend to residents' needs as requested, including but not limited to, taking messages, receiving deliveries, delivering newspapers, and storing keys
Maintain a thorough knowledge of the property's services and facilities
Announcing the arrival of any guests, couriers, service people and obtaining permission for access
Arranging access to authorised persons, in relation to car park entry and exit, restricted levels, front foyer, and lift lobbies
Monitoring CCTV cameras and reporting any issues or unauthorised access to Building Management or the correct authorities
Assistance with the Lifestyle management piece of our service as required and directed
Manage the technology portal, responding to all service requests in a timely manner
Manage the Visitor Management sign-in system, providing technical assistance where required
Provide information and support to customers and visitors regarding amenities, transport, and places of interest within the building vicinity
Report on lobby operations and service-offering, providing recommendations on process improvements and product ideas
Advocating for special events and initiatives that guests are attending
Reporting on insights learnt 'on the ground' and all guest services related matters to the wider management team
Liaise and coordinate effectively with the venue management and staff
Conduct all activities in accordance with the Quality, Safety & Environmental Management System.

The Skills You Bring

Previous experience of 2+ years in a similar role within a hotel or premium customer service environment
Proven ability to provide exceptional and personalised customer experiences
Strong verbal & written communication skills
In-depth knowledge of Sydney, its restaurants, bars, attractions and What's On
Availability to commit to a 7-day rotating roster including mornings, evenings and weekends (not overnight)
Impeccable presentation and an element of personal flair
Can work independently and as a team with a positive can-do approach.

The Perks

Work with an exceptional team who have built a strong, supportive culture
Flexible roster for the right candidates
Fixed start and finish times for shifts - no surprises
Generous staff discount at all Etymon Projects hospitality venues
An ever-evolving product you can truly be proud of
Opportunity to be involved in upcoming venue and building openings
Opportunity for growth and develop into specialist and management roles

NewListed 1 day ago

Concierge | Etymon Projects

Etymon Projects

Call Centre & Customer Service

Location: Australia-wide
Type: Casual

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Full Job Description

Welcome all residents and their guests to the building and assist with entry access
Attend to residents' needs as requested, including but not limited to, taking messages, receiving deliveries, delivering newspapers, and storing keys
Maintain a thorough knowledge of the property's services and facilities
Announcing the arrival of any guests, couriers, service people and obtaining permission for access
Arranging access to authorised persons, in relation to car park entry and exit, restricted levels, front foyer, and lift lobbies
Monitoring CCTV cameras and reporting any issues or unauthorised access to Building Management or the correct authorities
Assistance with the Lifestyle management piece of our service as required and directed
Manage the technology portal, responding to all service requests in a timely manner
Manage the Visitor Management sign-in system, providing technical assistance where required
Provide information and support to customers and visitors regarding amenities, transport, and places of interest within the building vicinity
Report on lobby operations and service-offering, providing recommendations on process improvements and product ideas
Advocating for special events and initiatives that guests are attending
Reporting on insights learnt 'on the ground' and all guest services related matters to the wider management team
Liaise and coordinate effectively with the venue management and staff
Conduct all activities in accordance with the Quality, Safety & Environmental Management System.

The Skills You Bring

Previous experience of 2+ years in a similar role within a hotel or premium customer service environment
Proven ability to provide exceptional and personalised customer experiences
Strong verbal & written communication skills
In-depth knowledge of Sydney, its restaurants, bars, attractions and What's On
Availability to commit to a 7-day rotating roster including mornings, evenings and weekends (not overnight)
Impeccable presentation and an element of personal flair
Can work independently and as a team with a positive can-do approach.

The Perks

Work with an exceptional team who have built a strong, supportive culture
Flexible roster for the right candidates
Fixed start and finish times for shifts - no surprises
Generous staff discount at all Etymon Projects hospitality venues
An ever-evolving product you can truly be proud of
Opportunity to be involved in upcoming venue and building openings
Opportunity for growth and develop into specialist and management roles

Concierge | Etymon Projects

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