Team Manager - Contract Management Support Services

• Hybrid working model - enjoy 3 days in the office and 2 days from home

This role sits within the Shared Services leadership team, we are seeking a highly organised and proactive Team Manager, Contract Management Support Services to manage a centralised contract management administrative team. The team provides specialist administrative support for contract managers, including the Business Connect Contract Manager, who oversees a portfolio of contracts, as well as other Contract Managers across Sydney Water.

About the role:

• Ensure accurate and timely contract administration processing, meeting all risk, audit, compliance, and service requirements.
• Manage team performance against key SLAs, such as PO after invoice and on-time payments.
• Oversee escalated contract admin enquiries, ensuring adherence to Service Level Agreements (SLAs).
• Monitor and report on business outcomes within the area of accountability.
• Provide training and coaching to equip the team with the skills needed to deliver high-quality, customer-focused service.
• Develop, maintain, and continuously improve CMSS team deliverables through collaboration, accountability, and a high-performance culture.
• Measure and monitor team performance, taking proactive actions to address any shortfalls in meeting SLAs, KPIs, and behavioural standards.
• Drive continuous improvement initiatives, challenging existing processes and fostering a mindset of continuous improvement within the team.
• Allocate team resources to manage variable workloads and ensure workforce resource requirements are met.
• Manage contract administration tasks, including contract creation, updates, appraisals, variations, payment schedules, closures, and expiry management.
• Create, update, and manage work instructions, procedures, and processes to ensure consistent ways of working across the team.
• Support internal and external stakeholders to ensure effective operational delivery and understanding of contract management practices.
• Support and maintain team members leave, rosters.

About you:

• Outstanding stakeholder management capabilities, including the ability to engage, build rapport, liaise, and advocate for contract management processes.
• Demonstrated experience within the construction, maintenance, engineering, or utilities industries
• Proven ability to manage a team to deliver high-quality services and excellent customer service.
• Highly effective people management, stakeholder management, and influencing skills.
• High proficiency in SAP ARIBA and S/4 HANA.
• Knowledge and use of SAP CRM (Customer Relationship Module)
• Demonstrated ability to drive process improvements with measurable results.
• Proven understanding of procurement and contracts standards and procedures, as well as financial delegation.
• A minimum of 5 years’ experience, with at least 3 years in a team leader or manager role, leading a team in the delivery of operational and transactional processes in a large organisation.

Closing date: 11.59AEST on Friday 14th August

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Please review the job description here

Please advise if you require any adjustments to actively participate in the application and recruitment process.  

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

For more information, you can contact TA Partner Connor May at Connor.May@sydneywater.com.au 

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.