Ecommerce Optimisation Coordinator

ABOUT DECJUBA

At DECJUBA, we are a proud B Corp Certified Australian fashion brand with a clear vision: to make our customers look and feel amazing. Known for aspirational, effortless style, we make getting dressed
every day easy. Our three brands – DECJUBA, D-LUXE Basics
and DECJUBA Kids – bring that vision to life season after season. Reimagined by Tania Austin in 2008, DECJUBA is female-owned
and led, with more than 1,500 team members across our global
Head Office and retail stores. Today, our retail footprint spans over 170 locations across Australia
and New Zealand, alongside a growing global online presence. Because when our customers feel amazing, we know we’re doing
what we do best.

ABOUT THE OPPORTUNITY

We’re looking for an organised, curious and digitally-minded Ecommerce Optimisation Coordinator to join our IT team. Reporting to the Ecommerce Product Manager, you’ll support the ongoing optimisation and performance of DECJUBA’s ecommerce platforms, helping coordinate website enhancements, fixes, testing and digital projects that improve the online customer experience.

Working across Ecommerce, Customer Experience, IT Projects and external technology partners, this is a great opportunity to build your Ecommerce career and get hands-on across the digital customer journey.

KEY RESPONSIBILITIES

• Support the delivery of ecommerce website fixes, enhancements and digital project initiatives
• Log, track and follow up website issues through to resolution
• Gather and document requirements for website improvements
• Maintain project trackers, action lists and enhancement updates
• Support UAT across website enhancements, fixes and releases
• Support post-launch reviews and ensure enhancements are working as expected
• Coordinate project updates, timelines and outstanding actions across stakeholders
• Work closely with Ecommerce, Customer Experience and IT Project teams
• Support coordination with external agencies and technology providers
• Assist with enhancements across platforms including Shopify, Yotpo, Refundid, Klaviyo and Athos
• Research competitor websites, digital trends and Ecommerce best practice

WHAT YOU’LL BRING

• Previous experience in Ecommerce, Digital, Retail, Project Coordination or a related area
• Strong organisation skills with the ability to manage multiple priorities
• Excellent attention to detail
• Clear written and verbal communication skills
• A proactive, positive and solution-focused approach
• Confidence working with different teams and stakeholders, as well as following up outstanding actions to keep work moving
• An understanding of online customer journeys and website functionality
• Exposure to Shopify or another Ecommerce platform is highly regarded
• Experience working with external agencies is advantageous, but not essential

Most importantly, you’ll be curious, keen to learn and excited by how digital improvements can create a better customer experience and support commercial performance.

WHY DECJUBA

At DECJUBA, we believe our people are what make us AMAZING.

You’ll join a fast-paced, collaborative environment where you’ll have the opportunity to learn, grow and build your Ecommerce capability while working across a broad digital ecosystem.

You’ll be surrounded by passionate people, work with teams across the business and have the chance to contribute to digital improvements that directly impact the DECJUBA customer experience.

If you’re ready to grow your Ecommerce career and help us continue creating an AMAZING online experience for our customers, APPLY NOW!