Regional Operations Manager Cleaning and Security

About Us:

With over 37 years’ experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia. 

Glad Group is seeking an experienced and commercially focused Regional Operations Manager to oversee a portfolio of cleaning and security operations across the region.

This is an operational leadership role with responsibility for customer relationships, service delivery, team leadership, compliance and continuous improvement. You will provide hands-on leadership across multiple sites, ensuring our contractual commitments are delivered safely, effectively and to a consistently high standard.

About the Role:

Reporting to the National Operations Manager, you will lead the delivery of services across a portfolio of sites and customers in South Australia.

You will act as the key relationship holder for customers, oversee operational and financial performance, lead Managers and their teams and provide support and direction when complex operational matters arise.

Your focus will be on building capable and engaged teams, maintaining strong customer relationships, ensuring safe and compliant operations and identifying opportunities to improve and grow the portfolio.

You will: 

• Lead the day-to-day operations of all sites within the portfolio
• Build and maintain strong relationships with customers and key stakeholders
• Ensure customer agreements and contractual service obligations are delivered effectively
• Develop and maintain customer retention strategies
• Take responsibility for portfolio and operational performance metrics
• Lead, coach and develop Managers and their teams
• Ensure employees are trained, engaged and focused on customer outcomes
• Drive innovation and continuous improvement across the portfolio
• Promote a culture of accountability, operational excellence and continuous improvement
• Ensure compliance with WHS, legislative and customer requirements and being accountable for investigating hazards, incidents, near misses, faults and complaints

About You: 

• Demonstrated experience managing multiple and complex facility services operations
• Strong commercial capability, including responsibility for financial and operational performance
• Experience leading, coaching and developing Managers and frontline teams
• The ability to lead effectively within a culturally and linguistically diverse workforce
• Strong customer relationship management and stakeholder engagement skills
• Excellent written and verbal communication and presentation skills
• The confidence and professional judgement to represent Glad Group at a leadership level
• Strong influencing skills, including the ability to guide teams outside your direct reporting line
• The ability to translate governance, risk and compliance requirements into practical operational actions
• Sound knowledge of industry standards and the operational environment
• Knowledge of relevant statutory, employment and workplace requirements, including WHS, Awards, equal employment opportunity and diversity obligations
• A proactive, solutions-focused approach to issues and root cause analysis
• Relevant tertiary qualifications or extensive related professional experience

Why Join Glad Group:

This is an opportunity to take ownership of a diverse operational portfolio and make a genuine impact across customer service, employee engagement, safety, compliance and business performance. 

You will join a collaborative, inclusive and people-focused organisation that values employee learning, development, recognition and career progression.

Benefits at Glad Group: 

• Career progression through ongoing training and development 
• Exclusive employee reward and recognition program 
• Employee Assistance Program 
• Regular team bonding events 

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for females, Aboriginal and Torres Strait Islanders. If you meet the above criteria, then click APPLY and become a part of the Glad Group family by submitting your resume. 

MASTER LICENCES: 
ACT: 17502081 | SA: ISL249412 | NSW: 409557154 | VIC: 763-211-20S | NT: SFL1081 | WA: SA40606| QLD: 3199590