Moored CraftLead

Ready to combine your passion for marine insurance with a role that makes an impact?

Join NM Insurance as a Moored Craft Lead and become a key contributor to one of Australia's leading specialist marine insurance portfolios. Working within a high-performing underwriting team, you will play an integral role in assessing risks, supporting brokers and customers, and delivering exceptional service that drives portfolio growth and customer satisfaction.

You will manage a diverse range of moored craft risks, provide technical support to stakeholders, and ensure policies are processed accurately and efficiently. You will work closely with Business Development Managers, brokers, and internal teams to deliver smart underwriting solutions while maintaining strong risk and compliance standards.

This is an excellent opportunity for someone who enjoys building relationships, providing outstanding service, and supporting the delivery of quality underwriting outcomes. You will work across a variety of marine insurance activities, develop your industry knowledge, and grow your career within a collaborative and supportive team that values initiative, continuous learning, and professional development.

If you are looking for a role where you can make a meaningful contribution, develop your skills, and be part of a business passionate about protecting our customers' lifestyles, we'd love to hear from you.

Job Requirements

• Experience in insurance, underwriting support, broker support, policy administration, or a customer service role within the insurance industry.
• A sound understanding of underwriting principles, insurance products, and policy administration processes.
• Strong communication and relationship-building skills, with the ability to effectively support brokers, customers, and internal stakeholders.
• Excellent attention to detail and a commitment to maintaining accurate records and documentation.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet service standards.
• The ability to analyse information, assess risk, and make sound decisions within delegated authority.
• Experience using policy management, customer relationship management, and Microsoft Office systems, including Excel.
• A collaborative, team-focused approach and a willingness to support colleagues across the business.
• A proactive attitude with a commitment to continuous learning and professional development.
• Tier 2 Insurance qualification (or willingness to obtain) will be highly regarded.

Job Responsibilities

• Assess and process moored craft insurance risks in line with underwriting guidelines and delegated authority.
• Provide timely and professional support to brokers, customers, Business Development Managers, and internal stakeholders.
• Review and action new business, referrals, endorsements, cancellations, and policy amendments.
• Maintain accurate policy, client, and underwriting records across relevant systems.
• Support the delivery of service level targets by effectively managing enquiries, quotes, and policy transactions.
• Assist with premium reviews, Letters of Authority, renewals, and other policy administration activities.
• Contribute to quality underwriting outcomes through accurate risk assessment and attention to detail.
• Build strong working relationships across the business to support customer and portfolio outcomes.
• Support continuous improvement initiatives that enhance operational efficiency, service delivery, and customer experience.
• Ensure compliance with underwriting procedures, delegated authority limits, regulatory obligations, and internal policies.
• Participate in learning and development activities to build product knowledge, underwriting capability, and industry expertise.
• Support broader team and business objectives by contributing to projects and assisting other teams as required.

Job Benefits

At NM Insurance Pty Ltd, our values guide every decision we make. We prioritise our customers, act with integrity, encourage continuous learning, strive for excellence, and work together as one team. 

• The ability to maximise retirement savings through voluntary superannuation contributions in addition to company contributions
• Group Life Insurance Policies
• Travel Insurance
• Discounts on: Motor Vehicle purchases, Car Hire & Health 
   

We value our employee’s experience with us and are proud of our Values and Behaviours:

• Customer First
• Doing What is Right
• Results Driven
• One Team
• Learn and Grow

Salary

80000 - 100000 AUD (yearly)