Duty Manager

About Us

We are the home of harness racing in Victoria. 

We are a seven day a week entertainment venue with a range of racing and non-racing offerings including 260-seat Bistro, extensive Conference and Events spaces, a 40-room 4-Star Mantra Hotel, Sports Bar, Gaming lounge and a state-of-the-art Harness Racing track. We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.

The venue operates 7 days a week.

OUR VALUES  

Purpose: Act with clear intent, consistency, and alignment to core objectives. 

Respect: Extend it unconditionally; earn it through integrity and accountability. 

Innovate: Strive for meaningful progress through thoughtful, transformative change. 

Deliver: Fulfill every commitment with reliability, precision, and excellence. 

Empathy: Seek to understand others by thoughtfully considering their perspectives and experiences. 

The Duty Manager oversees and attends to the day to day operations of the MEP Venue, complying with regulatory requirements and company policies & procedures.

Leadership & Communication 

• Lead by example and support all staff to conduct their day to day duties in a competent, friendly and efficient manner 

• Communicate MEP policies & procedures, strategies and goals. 

• Promote teamwork, personal presentation & image in line with Dress Code & Uniform Requirements 

• Recognise and commend good performance / results 

• Assist Department Managers identification of staff training needs 

• Perform any ‘duty of care’ requirements for staff and customers  

• Manage and observe staff to ensure they are adhering to MEP policies and procedures 

• Reporting any misconduct in the workplace to appropriate senior managers 

Customer Service Management 

• Demonstrate MEP Customer Service Standards and personally communicate to staff as required. 

• Respond to guest concerns and take responsibility for resolving issues 

Operations & Compliance  

• Manage compliance of RSA, RSG, TAB, VGCCC & Liquor Control Victoria Regulations 

• Daily checks to ensure we are compliant with VGCCC, RSA, RSG, TAB & regulations 

• Ensure compliance to all MEP values, policies and procedures, OH&S, safety standards, food and hygiene standards and professional venue presentation  

• Control Keys and Security Passes for the Venue 

• Manage cash controls & report variances to Venue Manager 

• Understanding of TAB & VGCCC regulations & requirements as per licensing requirements  

• Assist Senior Management to plan tasks, promotions, review resources to meet guest needs, set work standards and allocate priorities 

• Assist Senior Duty Manager to manage security requirements 

• Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices 

• Actively promote MEP TAB/Sports Bar facilities and contribute to the development of new promotional activities for the venue to maximise revenues 

• Assist in Venue presentation through effective supervision during operating hours and routine inspections 

• Report any maintenance issue to maintain facilities  

• Maintain time and attendance system on a daily basis checking that staff shifts are accurate (Time sheets authorised to meet payroll requirements) 

• Ensure all rosters are adequately covered  

• In consultation with other DM’s responsible for stock ordering, control and par levels 

• Assist all departments as required when rostered as Duty Manager  

• Manage self to optimum level attending training courses that fulfil development plan 

• Ensure security cameras are working and checked daily (each shift) as part of compliance requirements 

• Ensure compliance reporting and staff certification is current, updated, documented and filed.   

Financial Management, Administration & Cash Control 

• Accurate reconciliations of Tills, System One & TAB.  Identify errors & variances and take appropriate action as per legal requirements  

• ATM clearance and reconciliation.  Ensure adequate funds in the ATM for daily operations 

• Ensure accurate stock control measures are in place and monitored including transfers and stock movement 

• Ensure all financial systems are working and reporting in place 

• Management of Strong Room and Cash Collections 

• Report all variances and review processes to find imbalances.  

• Adhere to MEP cash handling procedures.  

Security & Emergency Procedures  

• Ensure venue is secure each shift and locked at end of day/night 

• Ensure staff are trained and aware of our emergency procedures and evacuation when left alone in morning and overnight 

• Responsible for Emergency Response including Fire, Threat, Security and First Aid attendance/accident/illness.  

Communication & Administration  

• Prepare and send a daily hand over and communicate any concerns to Security, Department Managers, Venue Manager, General Manager and HRV as required 

• Keep relevant Management & Staff informed of regulatory compliance and procedural changes 

• Communicate concerns or training gaps of staff to relevant Department Managers e.g. Cash Handling, Performance, Customer Service Standards, compliance  

• Communicate cash variances to General Manager 

• Assist in communicating relevant operating information discussed at Management meeting with departmental team members

Qualifications and Experience  

• Previous experience in a multi-faceted hospitality venue 

Skills and Attributes 

• Organisationally self-aware e.g. driving improvements, demonstrating policies, procedures and compliance focused 

• Excellent presentation, written and verbal communication skills 

• Ability to work and make decisions under pressure 

• Ability to stay calm in an emergency or high pressure situation 

• Ability to cope with the rigours of shift work including weekends and nights 

• Demonstrated ability to supervise, lead, motivate and empower a team 

• Demonstrated organisation, time management and prioritising skills 

• Ability to manage team and delegate responsibilities as required 

• Advanced customer service skills and ability to use discretion to solve customer issues 

Availability

Must be available to work a rotating roster including days, nights, weekends and all major events.

In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.

Apply Now

We thank everyone for their application. Only those selected for an interview will be contacted.

The successful applicant will be required to undergo background checks in accordance with company policy including a police check.

Melton Entertainment Park are an Equal Opportunity and Child Safe employer. We embrace diversity and are committed to child safety and supporting the best interests of children in all our operations. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.