Support Product Owner & Sustainment Officer

The Role

Exciting opportunities are available to join one of the newest and quickest growing Directorates in Defence. The Directorate of Digital Service Delivery is a high performing team leading digital integrated service delivery transformation across the organisation. This work is strongly connected and closely aligned with the Defence Transformation and Integrated Service Delivery Framework.

The projects and changes being delivered across service delivery in Defence are both highly valued by Australian Defence Force members and their families, and are highly visible and important to our Senior Leadership Group.

The roles in the Service Delivery and Product Sustainment teams will support continuous digital product improvements and the implementation of new products. If you have experience in delivering solutions to make a difference to customers and enjoy a hands-on role working alongside Industry Partners to ensure outcomes within agreed timeframes, then this role is for you. This position works as part of a blended team comprising APS and Industry partners in the delivery of digital services for Defence.

About our Team

The South East Zone is one of three zones within the Service Delivery Division that provide essential, on-the-ground services and support to Defence personnel around Australia. The Directorate of Digital Service Delivery has a customer-first, user-centred, agile focus and thrives on working closely with teams across our organisation to solve problems and deliver simple, guided and integrated solutions. Members of our team are passionate about improving service delivery and enjoy the challenge of working in a fast-paced and rewarding environment.

We promote a culture of excellence and curiosity to deliver exciting and challenging high profile projects that build a better, smarter digital future for Defence capability. We offer flexible work arrangements, a great work-life balance and access to the best nationally recognised training and development programs in the market to facilitate professionalisation and career advancement opportunities.

Our Ideal Candidate

The successful candidates will be passionate about improving service delivery and will have the ability to work in a fast-paced environment. They will have well-developed planning and project management skills, together with the ability to problem solve, prioritise tasks effectively and work collaboratively as part of an integrated team of Australian Public Service (APS) and Industry Partners.

They will demonstrate a high level of communication and negotiation skills required for effective stakeholder engagement, and the ability to think strategically to plan, develop and implement service delivery outcomes that achieve program objectives. They will bring their mindset of customer advocacy to constantly find new ways to support our users and ensure their digital services’ needs are being met. 

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at “Baseline Vetting” level.

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers