Technical Support Specialist VIC/ QLD

About the role

The Technical Support Specialist provides expert technical support to dealerships and service centers, including complex diagnostics, repair guidance, and root-cause investigations. This role serves as the primary escalation point for technical issues from dealers and internal teams, and collaborates with GAC engineering teams in China for advanced technical cases, product updates, and system enhancements.

Key responsibilities

• Provide expert technical support to dealerships and service centers, including complex diagnostics, repair guidance, and root-cause investigations

• Serve as the primary escalation point for technical issues from dealers and internal teams

• Collaborate with GAC engineering teams in China for advanced technical cases, product updates, and system enhancements

• Develop and deliver technical training programs for dealer technicians, covering diagnostics, repair procedures, EV/hybrid systems, and OEM service standards

• Monitor service performance, fault trends, warranty data, and repair quality to identify recurring issues and improvement opportunities

• Lead the creation and rollout of technical service bulletins, field fixes, recalls, and service campaigns

• Conduct on-site dealer visits to support diagnostics, assess workshop readiness, and ensure compliance with GAC service standards

• Work closely with Spare Parts Operations, Logistics, Warranty, Customer Service, and Sales teams to ensure seamless aftersales support

• Maintain accurate technical documentation, service procedures, and dealer guidelines

• Ensure compliance with GAC standards, local regulations, and safety protocols including EV-specific safety requirements

About you

• Minimum 5 years' experience in automotive technical support, aftersales service, dealership technical operations, or OEM technical roles

• Strong technical understanding of vehicle systems (mechanical, electrical, diagnostics)

• Experience with hybrid/EV/NEV technologies is a strong advantage

• Prior experience supporting a dealer network or OEM distributor preferred

• Ability to diagnose complex vehicle issues and interpret diagnostic data

• Strong communication skills for dealer engagement, technical training, and internal training

• Excellent analytical and problem-solving ability

• Competence in technical training, workshop processes, and service quality assessment

• Able to travel domestically and occasionally across Oceania