NDIS Plan Manager

About us

Sky Plan Management has grown quickly over the last 12 months due to our highly personalised and responsive service. We take pride in providing an exceptional service to our participants and key stakeholders. We are a small team that provides a flexible and fun working environment. This position is a full-time temporary contract up to 1st October 2027, with the potential to extend.

Qualifications & experience

• Minimum Certificate IV in Bookkeeping or Accounting

• Experience in NDIS Plan Management

• Excellent communication skills, both verbal and written

• Demonstrate empathy and understanding when liaising with participants or their plan nominees, and third party service providers

• High level administrative skills and the ability to pick up software programs quickly. MS Office skills.

• Not afraid and roll up your sleeves and assist with day to day admin tasks including data entry where required

• Demonstrated ability to use your initiative and problem solve

• Excellent time management and ability to respond quickly to queries and requests

• Attention to detail is crucial

Tasks & responsibilities

• Assisting with daily invoice processing

• Assisting with intake via online, phone enquiries and third party referrals

• Assisting with setting up new plans in the NDIS portal and internal CRM

• Renewing and extending plans in our internal CRM

• Point of contact for queries from NDIS participants, plan nominees, support coordinators and service providers

• Following up on invoice related queries

• Assisting the Director with various tasks where required

Benefits

• Portable Long Service Leave

• $89-92K plus super

• Work from home