Operations Coordinator — Medical Administration

Monday to Thursday, 6:30am to 4:00pm, Queensland school terms plus one week of each school holidays — approximately 44 weeks per year. Based in our Nerang office.

Dental2you and Optical2you are Queensland-based mobile health services delivering on-site dental and vision care directly to early learning centres and schools. Our mission is to make preventative oral and optical healthcare convenient, accessible and stress-free for families.

By bringing experienced, child-focused practitioners to centres, we eliminate the need for parents to take time off work or organise external appointments. Our fully mobile clinics provide check-ups, preventative care and comprehensive vision examinations in a familiar environment for children. We also support families experiencing financial hardship through our Helping Hands initiative, ensuring every child has access to essential healthcare services.

We work with more than 1,000 Queensland centres. On any given day, up to 25 clinical teams are out on the road — and someone needs to hold the whole picture together. That's this role.

Most of our processes are automated, so this is not a data-entry job. Your day is calls, emails and SMS — a high volume of them, handled quickly and accurately.

• Coordinate up to 25 on-site clinical teams — schedules, run sheets, changes, and the problems that surface before 8am

• Be the point of contact for centre directors and coordinators, from pre-visit through to post-visit follow-up

• Work closely with our three data entry and eligibility administrators, and with the administrator who handles centre booking confirmations, to keep information flowing accurately in both directions

• Handle parent enquiries about appointments, consent, funding and results with warmth and clarity

• Support teams in the field during peak on-site hours, 8:30am to 12:30pm. While teams are on site they can only communicate by message, so clear, fast, unambiguous written communication is essential

• Manage consent forms, bookings and records in our custom software

• We process about 1200 patients per week

This is a fast-paced role. Between 8:30am and 12:30pm it moves quickly and does not stop. If you thrive on a busy morning and a well-organised afternoon, you'll like it here.

• At least 3 years' administration experience in a GP clinic or comparable medical practice

• Genuinely self-directed. You will often be the person making the call. There is no one looking over your shoulder, and you won't want there to be.

• Excellent phone manner — warm, clear and efficient

• Fast, accurate typing. A large part of your day is written

• Confident on iMac and iPhone

• Exceptionally organised and efficient. This is the core of the job, not a nice-to-have

• Calm under pressure; early starts and moving parts don't rattle you

• Willing to obtain a Blue Card (Working with Children Check) and complete Geccko training

• Telehealth thorough understanding of claiming and function.

Highly regarded: Telehealth, Medicare or CDBS claiming, private health fund claiming, or experience coordinating mobile or multi-site health services.

• $35 – $44 per hour + superannuation, depending on experience

• Part-time hours with pro-rata annual leave and personal leave

• Full training provided in our custom software, Google Workspace and WhatsApp

• Time on site at childcare centres, so you understand our services first-hand and can answer centre and parent questions with confidence

• Genuine autonomy and ownership of the role

• A small, direct team where your work visibly matters

• Work that improves access to healthcare for Queensland children

Send your resume and a short cover letter telling us about a time you kept something complex running on your own.

Applicants must have the right to work in Australia. A Blue Card & Geccko training is required before commencing on-site work.