Associate Software Analyst (Enterprise Services)

About the Mint

The Royal Australian Mint is a small government agency working within the Commonwealth Government Portfolio of the Treasury. The Mint is a non-corporate Commonwealth Entity and is listed under the Public Governance Performance and Accountability Act 2013 (Cth) (PGPA Act). The Mint is also covered by the Public Service Act 1999 (Cth) (PS Act).

The Royal Australian Mint makes coins and other minted products to serve the needs of the Australian economy, foreign countries, investors and collectors. We are stewards of a thriving national institution that showcases our Nations stories through the National Coin Collection, and a world class museum and gallery experience.

The Royal Australian Mint creates public value through a range of coining and minting-related activities. We play a key role in sharing the stories of Australia by recognising significant anniversaries, events, organisations and cultural perspectives through coins.

The Mint offers some of the most unique career opportunities within the public service, including roles such as:

• Coin making – polishing, laser frosting, 3D engraving, Physical Vapour Deposition hard coating, chrome plating, dies inspection and collars manufacture.
• Machinery – operate and maintain minting critical machines.
• Coin Sculpting – design coins, medals, medallions, and token, etc.
• Graphic Design – design coin packaging materials, exhibition graphics, etc.
• Engineering – technical support and manufacturing operations.

Branch and Team Overview

Information and Security Branch coordinates the IT and Security services and support to the Mint to enable the organisation to produce circulating coins, preserving the National Coin Collection and telling the stories of Australia by recognising significant anniversaries, events and organisations through coins.

Application Support team within the Information and Security Branch, is responsible for supporting the core IT applications of the Mint and works in collaboration with other IT teams within the branch to support the Mint in meeting its objectives and obligations.

About the Role

Associate Software Analyst – Enterprise Services

As an Assistant Software Analyst, you will work under the direction of senior team members to provide vital Level 1 and 2 support for the Mint’s core applications, including the ERP environment (Epicor Kinetic), Point of Sale (POS) systems (Precise POS), data analytics systems and other assigned applications.

This role works collaboratively in a small team to deliver support services to the Mint for the ERP and Asset Management environments.

A major focus of this role is system interoperability. You will play a hands-on role in monitoring and maintaining current middleware and REST API integrations, while actively assisting in the research, design, and testing of future integrations. This is a growth role where you will expand your technical capability, helping to build scalable connections that modernise the Mint's evolving digital landscape, whilst ensuring compliance with whole-of-government frameworks.

The Associate Software Analyst – Enterprise Services also escalates issues with external support providers and may contribute to ICT project work.

The duties of this position include:

1. Current Integration & Application Support: Deliver Level 1 and 2 support services for allocated applications. Actively monitor, troubleshoot, and maintain existing system integrations, with a specific focus on middleware platforms and RESTful APIs, ensuring seamless data exchange across the Mint's environment.
2. Future Integrations & Continuous Improvement: Expand your knowledge of emerging technologies and assist the Senior Software Analyst in identifying, analysing, and testing modern approaches for API development. Help plan, configure, and implement future integration pipelines to connect new and legacy platforms.
3. Architecture & Solution Documentation: Develop and maintain accurate solution documentation detailing the structure and configuration of assigned applications. Map out current integration workflows, API endpoints, and middleware routing, while helping to draft documentation for future integration architectures.
4. Project Contribution: Contribute to ICT projects and work packages, particularly those focused on system interoperability and deploying new integrations. Provide technical assistance, test integration options, and ensure all work complies with relevant legislation, as well as the Mint’s and whole-of-government procedures, policies, and frameworks.
5. Change Management: Investigate, manage, and apply authorised requests for changes to applications and integration layers in accordance with the established ICT change management process.
6. Stakeholder Engagement: Coordinate with internal business areas to understand their data needs, gather requirements for future data flows, and provide information and advice to support team deliverables. 
7. Service Monitoring & Incident Resolution: Monitor customer feedback, service requests, and incidents. Develop and maintain procedures for incident resolutions and problem workarounds, using this analysis to update processes. Escalate complex Level 3 or critical integration failures to senior staff as required.

Security

This position requires a Negative Vetting 1 clearance. The successful applicant will be required to obtain and maintain a clearance at this level.

How to apply

Applications will need to be submitted through our recruitment portal on the Work With Us page of the Mint Website at Work With Us | Royal Australian Mint 

Please submit your application by 11:30pm on Wednesday 9 September 2026. You will need to upload:

• A current resume
• A one-page-pitch (that describes how your skills meet the requirements of the role as detailed in the position description