Lead a state registry and support better outcomes for Australia's veteran community.

The Veterans' Review Board is a specialist merits review tribunal committed to delivering fair, timely and accessible review outcomes for veterans, serving members of the Australian Defence Force and their families.

As the State Registrar (Executive Level 1), you will report to the National Registrar and provide strategic and operational leadership for the Veterans' Review Board's state registry operations. 

You will lead a registry responsible for delivering high-quality administrative and operational support to the Board and its Members, ensuring applications are managed efficiently, professionally and in accordance with legislative and procedural requirements.

You will supervise a Deputy Registrar and registry staff, oversee case management and listing activities, monitor operational performance and contribute to national operational strategies. You will also provide high-level advice to the National Registrar on operational matters, emerging risks, workload management and opportunities for continuous improvement.

This role provides an opportunity to influence the future direction of a specialist Commonwealth tribunal while ensuring veterans, serving members and their families receive accessible, timely and professional services.

• Lead the operations of a Registry, ensuring efficient, high-quality services that support the work of the Veterans' Review Board and its Members.
• Supervise, mentor and develop the Deputy Registrar and registry staff, building a capable, engaged and high-performing workforce.
• Oversee case allocation, listing and workload management in accordance with national operational priorities and performance expectations.
• Monitor operational performance, analyse workload trends and provide strategic advice and recommendations to the National Registrar.
• Ensure the provision of accurate, timely and high-quality advice on registry operations, legislation, tribunal practice and procedure.
• Manage complex operational matters, sensitive applications and stakeholder issues, including complaint resolution where appropriate.
• Embrace new technologies and lead the implementation of operational improvements, innovation initiatives and organisational change programs.
• Build and maintain effective relationships with internal and external stakeholders, including Commonwealth agencies, representatives and ex-service organisations. 
• Lead or contribute to national projects and strategic initiatives supporting the ongoing development of the Veterans' Review Board.
• Promote a culture of integrity, professionalism, innovation, continuous improvement and excellence in client service.

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance.

This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

The Department of Veterans’ Affairs (DVA) exists to fulfil the nation’s duty to support our serving and ex-serving Australian Defence Force members and their families. We do this through programs of care, compensation, commemoration, income and Defence support services. Our aim is to enhance self-sufficiency, quality of life, financial wellbeing and community recognition for those we support. DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, Federal and State Government agencies and the veteran community. DVA’s vision is to honour veterans, and empower them and their families to continue life after service, within a society that understands and values their military service and their ongoing contribution to the community.