Customer Service Lyppard

The Company
Lyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.

Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The opportunity:

Join our dynamic Lyppard Branch team in Balcatta as a Customer Service Officer, where you'll play an important part in ensuring veterinary customers receive exceptional service and support. From processing orders and assisting customers over the phone to investigating and resolving enquiries, you'll help deliver a seamless customer experience while contributing to the success of our branch operations.

What you will do:

• Answers telephone calls promptly
• Ensure accurate data entry
• Checks web orders, emails, and fax on a regular basis throughout the day.
• Assigns orders to appropriate priority for picking and despatch
• Calls customers to advise of backorders, ETA’s and alternatives.
• Assist customers with alternative products and availability
• Liaises with purchasing officer regarding stock availability
• Liaises with store staff regarding any special needs for orders
• Notifies Branch Manager/Operations Manager of complaints or issues regarding incorrect or damaged stock received by clients
• Liaises with freight companies regarding delivery issues
• Research products and availability of non-stock lines for clients
• Daily photocopier and fax machine maintenance
• Liaises with suppliers regarding stock availability and purchase order ETA
• Processes customer credits
• Prepares and manages damaged stock and short expiry stock lists
• Assisting in the warehouse from time to time with order picking and packing
• Product coding for veterinary clinic software integration
• Check Stock expiry dates for customers
• Advises customers of current promotions
• Filing of paperwork daily
• Archiving completed orders and credits
• Assisting Territory Managers with Customer quotations
• Processes credit card payments with Accounts Department

What we are looking for:

• Minimum of 1 – 2 years relevant work experience in veterinary industry or similar environment
• Some skill and knowledge in inventory, data entry and computer skills
• Have knowledge of the Veterinary industry and the products
• Good communication, organisational, time management mathematical skills
• Very good attention to detail – can 'zoom in' to detail quickly and accurately and identify inconsistencies and mistakes
• Ability to display initiative and take responsibility for solving problems
• Ability to identify improvements and have high personal standards
• Shows interest and willingness to expand product knowledge
• Strong sense of team and work ethic

Benefits
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to **@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY’ now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.