Receptionist

Receptionist

Craigieburn, Melbourne VIC

WE ARE CLOVER, AN INTEGRATED PIPELINE INFRASTRUCTURE BUSINESS

Led by a passionate team of industry professionals, we combine strategic project consultation, product innovation and service excellence to specify and deliver world-class pipeline infrastructure products across Australia and the Asia Pacific region.

Clover invests in individuals backed by decades of experience and a technical appreciation for the work we deliver for our clients. With technical expertise at our core, our team takes a customer-centric approach across major project delivery and day-to-day support. We value collaboration and take the time to find individuals who thrive within a passionate and ambitious work environment.

Due to continued growth, we are seeking a professional, organised and customer-focused Receptionist to join our Melbourne (Craigieburn) team. This role is the first point of contact for our business and plays an important part in supporting the day-to-day operations of the office while providing administrative assistance to the Victorian Sales Team.

Position Purpose

• Deliver a professional and welcoming first impression to all visitors and callers.

• Provide exceptional customer service to internal and external stakeholders.

• Assist the Victorian Sales Team with administrative and sales support functions.

• Ensure the smooth day-to-day operation of the reception and office environment.

• Maintain accurate administration and support business operations efficiently.

Position Responsibilities

• Ensure own behavior complies with Clover Pipelines policies and legislative regulations.

• Provide a professional, positive and customer-focused experience to all visitors and customers.

• Answer and direct incoming telephone calls promptly and professionally.

• Welcome visitors and notify staff of their arrival.

• Manage incoming and outgoing mail, courier bookings and deliveries.

• Maintain meeting rooms, reception and common office areas to a high standard.

• Assist with general administration duties across the business.

• Maintain confidentiality of company and customer information.

• Support the Victorian Sales Team with administrative tasks and day-to-day coordination.

Operational Improvement

• Identify opportunities to improve administrative processes and office efficiency.

• Assist with implementing improved filing and document management systems.

• Maintain accurate records and ensure documentation is current and organised.

• Contribute ideas that improve customer service and internal workflows.

Daily Tasks of the Role Include but Are Not Limited To

• Answering and directing incoming calls.

• Greeting clients, suppliers and visitors.

• Managing reception, meeting rooms and office presentation.

• Coordinating incoming and outgoing mail and courier services.

• Assisting with the preparation of quotations, sales documentation and customer correspondence.

• Processing customer enquiries and directing requests to the appropriate team member.

• Assisting the Victorian Sales Team with data entry and maintaining customer records.

• Preparing reports, spreadsheets and presentations as required.

• Ordering office supplies and maintaining office inventory.

• Scheduling meetings and assisting with calendar management.

• Supporting onboarding administration for new employees when required.

• Filing, scanning and maintaining electronic and hard copy records.

• Assisting with company events, meetings and training coordination.

• Providing administrative support to management and other departments as required.

• Maintaining a clean, organised and professional reception area at all times.

Competencies & Capabilities

• A high standard of professional conduct, integrity and honesty.

• Excellent communication and interpersonal skills.

• Strong organisational and time management skills.

• Exceptional attention to detail.

• Ability to priorities tasks and manage multiple responsibilities.

• Friendly, approachable and professional presentation.

• Self-motivated with the ability to work independently and within a team.

• Strong problem-solving skills and initiative.

• Commitment to delivering exceptional customer service.

Key Role Relationships

• Victorian Sales Team

• General Manager VIC

• Operations Manager

• Internal Sales Team

• Distribution Team

• Customers

• Suppliers

• Visitors and Contractors

Experience, Qualifications & Skills

• Previous experience in a Receptionist, Administration or Customer Service role.

• Excellent verbal and written communication skills.

• Strong computer skills with Microsoft Office Suite (Outlook, Word, Excel and Teams).

• Excellent organisational and multitasking abilities.

• Ability to work in a fast-paced environment.

• Strong attention to detail and accuracy.

Benefits & Perks

• Competitive salary package commensurate with experience.

• Join a close-knit team recognised as leaders within the pipeline infrastructure industry.

• Ongoing training and career development opportunities.

• Supportive and collaborative working environment.

• On-site parking.

• Immediate start available for the right candidate.