Import Air Freight Specialist

About us

XLI is a leading freight and cargo forwarding company specialising in logistics solutions across Australia and internationally. We pride ourselves on delivering reliable, efficient, and customer-focused services to businesses of all sizes. With a commitment to excellence and innovation, we have built a reputation as a trusted partner in the freight forwarding industry. Our team is dedicated to ensuring seamless supply chain operations for our clients, and we continue to invest in talented professionals who share our values of integrity, efficiency, and service quality.

About the role

We are seeking an Import Air Freight Specialist to join our dynamic team at our Welshpool facility on a full-time basis. This is a strategic position within our freight forwarding operations, responsible for managing and coordinating all aspects of incoming air freight shipments. As an Import Air Freight Specialist, you will be integral to ensuring that goods move efficiently through our import processes, maintaining compliance with customs regulations, and delivering exceptional service to our clients. This role offers the opportunity to develop expertise in air freight logistics whilst contributing directly to the success of XLI's operations.

Key responsibilities

• Processing and managing import air freight shipments from receipt through to delivery, ensuring accuracy and timeliness at every stage

• Coordinating with airlines, customs brokers, and shipping agents to facilitate smooth clearance and handling of incoming cargo

• Preparing and reviewing import documentation including airway bills, customs declarations, invoices, and certificates of origin

• Liaising with clients to provide shipment updates, manage expectations, and resolve any issues or queries regarding their freight

• Monitoring shipment status and proactively communicating delays or complications to relevant stakeholders

• Ensuring compliance with all customs regulations, import duties, and relevant legislative requirements

• Managing warehouse logistics and coordinating the physical receipt, inspection, and storage of cargo

• Maintaining accurate records and data entry within our freight management systems

• Identifying opportunities to optimise processes and reduce costs whilst maintaining service quality

• Supporting the wider team during peak periods and contributing to a collaborative working environment

What we're looking for

• Proven experience working in air freight forwarding or import logistics, preferably within the freight/cargo forwarding industry

• Strong knowledge of customs procedures, import regulations, and international trade documentation

• Proficiency with freight management systems and logistics software packages (Cargowise)

• Excellent organisational skills with the ability to manage multiple shipments and deadlines simultaneously

• Strong communication skills, both written and verbal, with the ability to liaise effectively with internal teams, clients, and external partners

• Attention to detail with a commitment to accuracy in all documentation and data entry

• Problem-solving ability and a proactive approach to resolving issues

• Ability to work independently and take initiative whilst being a collaborative team member

• Relevant qualifications in logistics, freight forwarding, or customs brokerage are highly desirable

• Commercial Aptitude

• Customer Focussed

What we offer

At XLI, we are committed to supporting our employees' professional development and wellbeing. We offer competitive remuneration packages that reflect your skills and experience. Our workplace culture emphasises collaboration, continuous improvement, and recognition of outstanding contributions. We provide opportunities for career progression within our growing business, access to relevant training and development programmes, and a supportive team environment. We understand the importance of work-life balance and aim to foster a workplace where you can thrive both professionally and personally. We welcome applications from diverse candidates and are committed to creating an inclusive workplace.

Apply now

If you believe you are a strong fit for this Import Air Freight Specialist position and are ready to make an impact with XLI, we would like to hear from you. Please submit your CV and a covering letter outlining your relevant experience to our recruitment team. We look forward to connecting with you.