Service Advisor

Represent the award-winning Kia brand and deliver exceptional customer experiences every day.

At Kia, we're passionate about providing outstanding customer service that matches the quality and reliability of the brand. We're looking for an enthusiastic and customer-focused Service Advisor to become the trusted link between our customers and our workshop.

If you're passionate about the automotive industry, enjoy building lasting customer relationships, and thrive in a fast-paced environment, we'd love to hear from you.

As a Service Advisor, you'll be the face of the Service Department, ensuring every customer enjoys a seamless and professional experience from booking through to vehicle collection.

Working closely with our technicians, you'll provide expert advice, coordinate servicing and repairs, and deliver the high standard of customer care that owners expect.

Key Responsibilities

• Deliver an exceptional customer experience as the first point of contact for Service customers.
• Provide accurate service and repair estimates while clearly explaining technical information in customer-friendly language.
• Coordinate service bookings, workshop schedules, vehicle drop-offs and collections.
• Liaise with Technicians to keep customers informed of vehicle progress and recommended repairs.
• Prepare accurate repair orders, process payments and maintain customer records.
• Resolve customer enquiries promptly while maintaining high standards of service, quality and professionalism.

You're passionate about delivering exceptional customer service and understand the importance of creating a positive ownership experience for every customer.

You'll also have:

• Previous experience as a Service Advisor or within an automotive service environment.
• An automotive trade qualification or equivalent industry experience (highly regarded).
• Strong knowledge of automotive servicing and repair processes.
• Excellent communication skills with the ability to explain technical information clearly and confidently.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and administrative accuracy.
• Intermediate Microsoft Office skills.
• A current Australian Driver Licence.

• Competitive remuneration package with performance-based incentives.
• Represent the award-winning brand, renowned for innovation, reliability and customer satisfaction.
• Ongoing manufacturer training to develop your technical and customer service expertise.
• Genuine career progression opportunities within one of Australia's largest automotive dealer groups.
• Access to employee discounts on vehicles, servicing, parts and accessories.
• Exclusive discounts through our employee benefits platform, including health insurance, retail, travel and technology.
• Paid parental leave and access to our Employee Assistance Program (EAP).
• A supportive team culture where your contribution is recognised and rewarded.

Peter Warren Automotive is one of Australia's leading ASX-listed automotive retail groups, representing some of the world's most recognised vehicle brands

With more than 2,000 employees across New South Wales, Queensland and Victoria, we represent many of the world's leading automotive brands. Our continued success is built on exceptional customer service, industry-leading training, and creating rewarding long-term careers for our people.

When you join Kia, you'll enjoy the support, stability and career opportunities that come with being part of a respected national automotive group.

If you're ready to represent one of Australia's fastest-growing automotive brands and build a rewarding career in Aftersales, we'd love to hear from you.

Apply today and become part of the Kia team.