Guest Services Agent

Company Description

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking dedicated and dynamic Part Time, & Casual Guest Services Agents to join our team, support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.

Job Description

What you will be doing/ Key Responsibilities:

• Provide passionate, knowledgeable, and friendly service
• Assist guests with all enquiries and complaints and provide accurate information to guests
• Check guests in and out of the Property accurately and in a timely manner
• Take reservations as required in the absence of the Reservations Manager
• Answer all telephone calls in a professional manner
• Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure information is correct
• Ensure special requests are actioned appropriately and promptly
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure relevant information is communicated between departments
• Ensure that all Loyalty members are acknowledged and receive their benefits

Qualifications

To be successful in this role, you will have:

• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills
• Well-presented with a natural ability to build rapport both in person and over the telephone
• Strong focus and passion for hotel operations
• Ability to deliver excellent customer service
• Self-motivated with positive and professional attitude
• Proven ability to manage time, multi-task, work under pressure, and think on your feet
• Strong personal integrity

Additional Information

Benefits/ What's in it for you?

• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

The Sydney Boulevard Hotel is an unbranded property Managed by Accor.

Only candidates who have work rights will be considered.
Must have a valid NSW RSA. 
Must be willing to undergo a police check.