Transition Support Officer

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

A bit about the role… 

Play a pivotal role in supporting Australian Defence Force personnel as they navigate one of the most important transitions of their lives — moving from military service into meaningful civilian pathways. As a Transition Support Officer, you’ll walk alongside eligible ADF Members from the moment they signal their intention to transition, right through to their full integration into civilian life. Your work will be hands‑on, person‑centred, and deeply rewarding and involves:

• Providing tailored transition planning that reflects each member’s goals, strengths, and circumstances
• Guiding individuals through career exploration, training options, and upskilling opportunities
• Connecting members with the right services across employment, education, health, and community sectors
• Researching and identifying high‑quality support providers using local and national networks
• Monitoring progress and ensuring every member feels supported, informed, and empowered throughout their journey

You’ll be part of a dedicated team making a genuine impact every day. This is a chance to use your coaching, advisory, or case‑management skills in a role with real purpose — helping ADF Members build confidence, clarity, and a strong foundation for their next chapter.

This Transition Support Officer position is Full Time-Permanent and based in our Canberra office. 

Employee Benefits:

• Competitive salary:  Crica $86k + super 
• 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth 
• BUSY Benefits program - Paid parental Leave, retail discounts 
• Enjoy work that genuinely impacts lives
• Employee Assistance Program with Sonder Wellbeing App

About you…

Role Requirements - highly preferred having one of the following;

• Proven experience in case management or career advisory, ideally with exposure to supporting Defence personnel
• Strong interpersonal strengths — building rapport, active listening, effective interviewing, and the ability to craft clear, tailored Career Plans
• Confident with ICT systems, including advanced use of Microsoft Office applications
• Ability to interpret and apply guidelines, procedures, and administrative processes with accuracy
• Comfortable presenting to groups or speaking in public, or willing to grow these skills

Mandatory Program Requirements

Must have the following: 

• Minimum 5 years’ experience in the employment services industry, community services sector or similar;   or Minimum 4 years full-time ADF service in the preceding 5 years.
• Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance
• Open drivers license

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.