Membership Officer

Looking for a job with flexibility and amazing growth opportunities? Crunch Fitness is hiring! Our No Judgements philosophy creates an inspirational culture dedicated to providing exceptional experiences for our members. We believe in fostering a positive environment where both our team and members can thrive.

Crunch Fitness is seeking casual Membership Officers to deliver excellence in member experience and business operations. Available locations includes Chatswood, Dee Why, Caringbah, Bankstown, Parramatta, Rockdale, Mortdale, Alexandria and Hoxton Park.

About Us

Crunch Fitness is a global brand with a No Judgments philosophy, it's our everyday mantra that drives us to create a welcoming community for everyone. Our clubs, designed to offer everything under one roof, are well invested in and are massive in size, have a culture of fun and inclusivity, and are serviced by high performance teams who have a passion to succeed.

On a mission to grow, we're looking for passionate and driven people who want to join our Crunch family and grow with us.

Role Overview

As the Membership Officer (MO), you will be the face of Crunch Fitness and contribute to the success of our club. Your focus will be on delivering outstanding member and guest experiences whilst ensuring a high level of service and sales standards. You'll collaborate closely with your team to achieve membership growth and elevate our club's performance.

Member Experience

• Welcoming members at all touchpoints, ensuring a positive guest and member experience
• Handling inquiries, complaints and feedback professionally
• Fostering engagement through personalized interactions
• Maintain and follow club rules and policies diligently
• Support key services like Rest and Recovery, Personal Training, and Group Fitness

Teamwork

• Collaborate with team members
• Commit to training compliance and on-going learning and development
• Ensure compliance with operation systems and procedures

Membership Sales

• Engage with potential members to understand their fitness goals
• Achieve membership sales goals
• Follow through on execution of SMART plans
• Focus on member generation, guest conversions, retention and referrals

Why join the Crunch fam?

• Competitive salary and benefits
• Comprehensive on-boarding and learning
• Recognition and rewards
• Personal mentoring from the Senior Leadership Team
• Career progression and development to permanent full time and senior leadership roles
• Work-life wellness program
• Opportunities to participate in Crunch community projects

Qualities and Experience

• Engaging with people in a fast-paced sales and service environment
• Excellent customer service skills
• Proven ability to drive goals
• Strong communication skills
• Passion for changing lives through health and fitness
• Availability to work a minimum of four shifts per week, including at least one weekend day

How to Apply

If you're passionate about delivering exceptional member experiences and driving business growth, we'd love to hear from you! Please submit your resume outlining your relevant experience and why you're the perfect fit for the Membership Officer position.