Customer Service Consultant | Berwick

Become a key part of a supportive, collaborative team that keeps our Care Home running smoothly. As a Customer Services Consultant (CSC) at Bupa, you’ll guide residents and families through the full “enquiries to arrivals” journey — from the first conversation to settling in — offering a warm, confident, and informative experience at every step.

Alongside admissions, you’ll also support essential operational functions behind the scenes. Working closely with your fellow CSC, our General Manager, and our Centralised Admissions team, you’ll help maintain compliance, coordinate rosters, assist with payroll processes, and provide professional front‑of‑house support that keeps our home welcoming and well‑organised. 

As a key leadership presence within the home, you’ll champion high standards across both resident experience and employee support.

About the home

Our modern Berwick care home set in the foothills of the Dandenong Ranges, in Narre Warren, 45 minutes from Melbourne's CBD and close to the Lysterfield Lake and Wilson Botanical Gardens. It consists of 120 beds, across 2 wings with respite and dementia care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Duties & Responsibilities:  Some of your responsibilities include but are not limited to –

• Lead the full resident placement journey — building community referral relationships, conducting warm and informative tours, converting enquiries, coordinating admissions, and supporting respite‑to‑permanent transitions 
• Manage all documentation and agreements required for new residents, ensuring a smooth and supportive “enquiries to arrivals” experience 
• Support the employee lifecycle by assisting with recruitment, onboarding, leave management, and maintaining accurate employee records 
• Coordinate rosters in line with Enterprise Agreement requirements, budgets, and workforce guidelines 
• Process payroll, reconciliations, and employee enquiries in a timely and accurate manner 
• Deliver exceptional customer service to residents, families, employees, visitors, and suppliers 
• Provide efficient administrative support including document management, mail, reporting, and financial tasks such as petty cash, receipts, and banking 
• Use the purchase‑to‑pay system to support budget adherence 
• Contribute to organisational initiatives, community events, and continuous improvement activities by gathering and actioning feedback
• Ready to make a difference? Join our Bupa family and embark on a rewarding journey filled with laughter, connection, and endless possibilities.

Benefits of Bupa

• Free select health     insurance products for you and your immediate family up to $5.5k
• 5-x free telehealth     GP appointments through Blua (our digital health platform) for you or your     immediate family.
• VIVA Happier &     Healthier - our employee wellbeing program. We’ve got your back. We     support our people to be the best version of themselves, physically and     mentally, so they can be the best support for our customers. If our     customers deserve outstanding healthcare, then so do you.
• Career development:     You’ll have a real say in shaping the future direction of the business and     your own career because we believe that when you grow, Bupa grows. 
• Access to leading     training and professional development - supported by our quality education     team and expert clinicians with a commitment to clinical excellence
• Comprehensive     induction and buddy program - we set you up for success from the outset     and ease you into your new role with support
• Be recognised and     rewarded - Bupa Love Reward & Recognition Program ensures that the     gratitude of our residents and their families is passed on to staff who     deserve it

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.  

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.