care coordinator (Case Management)

As a Care Partner, you will be responsible for coordinating and managing care services for prospective and existing clients, ensuring a high-quality and consistent client experience. Supporting clients in the Perth Metropolitan area, you will lead the end-to-end client journey including consultation, onboarding, care planning and ongoing reviews, supporting clients to live as independently as possible at home.

Reporting to the Care Manager Team Leader, you will work closely with caregivers, families and internal teams to ensure services are aligned to client needs, compliant with standards and delivered to a high standard.

Service Delivery & Administration

Maintain accurate client records, progress notes, and service documentation.

Ensure services are delivered in accordance with organisational policies and procedures.

Support onboarding of new clients and assist with service commencement processes.

Collaborate with rostering and operational teams to ensure continuity of care and support.

Assist with incident reporting and follow-up actions when required.

Communication & Relationship Management

Act as a key point of contact for clients and families.

Liaise with support workers, coordinators, external providers, and community organisations.

Promote a positive client experience through responsive and compassionate communication.

Quality & Compliance

Support compliance with:

Aged Care Quality Standards

Work Health and Safety requirements

Organisational policies and procedures

Participate in continuous improvement initiatives and feedback processes.

3. Qualifications

Current Criminal Record Check

First Aid certificate and CPR

Current Australian Driving License

4. Competencies and experience

*Experience as a care coordinator/ case management is NECESSARY (Please only apply if you have experience)

Understanding of:

Home Care Packages (HCP) -Support at Home Program

Experience using care management or rostering systems.

Knowledge of culturally safe and inclusive care practices.

*Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples, older persons, people with disability, or vulnerable individuals

Desirable

• Experience in assessment and care planning.

• Experience in Dementia and / or Palliative care.

• Knowledge of Aged Care Quality and Safety Standards.

• Familiarity with legislation and regulations related to aged care.