People and Culture Manager

At Crystalbrook Collection we create destinations that spark wonder. Through responsible luxury and locally unique experiences, we elevate hospitality for our guests, our communities and our Collaborators.

An exciting opportunity now exists for an experienced People & Culture Manager to join the leadership team at Crystalbrook Aurora, our newest hotel opening in Canberra.

This is a pivotal pre-opening role responsible for building the people foundations that will shape the culture, capability and performance of the hotel from day one.

The Opportunity:

Reporting to the General Manager, with a strong partnership to the Group People & Culture team, the People & Culture Manager will lead all people and culture initiatives for the hotel.

You will play a critical role in recruiting and onboarding the opening team, embedding Crystalbrook’s values and creating a workplace where Collaborators feel supported, inspired and empowered to deliver exceptional experiences.

From workforce planning and leadership coaching to compliance, engagement and capability development, you will ensure the hotel operates with strong people practices that support both performance and culture.

What You’ll Do:

• Lead the pre-opening recruitment and onboarding strategy for Crystalbrook Aurora
• Partner with the Group People & Culture team to build a high-performing, values-aligned culture
• Provide trusted advice and coaching to leaders across performance, engagement and development
• Drive workforce planning, talent development and succession capability
• Ensure compliance with employment legislation, awards and company policies
• Champion initiatives that enhance Collaborator engagement and wellbeing
• Support the implementation of Crystalbrook’s People & Culture strategy and programs

About You:

You are an experienced People & Culture leader within hospitality who understands the pace, complexity and energy of hotel operations.

You bring strong commercial awareness, sound HR judgement and the ability to build trusted relationships with leaders and teams alike.

Most importantly, you are energised by the opportunity to build a team from the ground up, shaping the culture and capability that will define the success of a new hotel

Why Crystalbrook Collection:

At Crystalbrook we believe hospitality is about more than hotels — it is about people, place and purpose.

Our Collaborators are empowered to be Customer Obsessed, Courageous and Collaborative, working together to deliver exceptional experiences for our guests and each other.

Joining Crystalbrook Aurora means being part of a leadership team creating something truly special in Canberra.

If you are ready to help build the culture behind Canberra’s newest hospitality destination, we would love to hear from you.