Order Fulfilment & Customer Service Coordinator - Chadstone

At SunRice, with rice at our heart, we bring people together through inspiring and delicious food. From our roots in the Riverina more than 75 years ago, we've grown into a proudly Australian-owned, ASX-listed global food business with around 2,300 employees, a diverse portfolio of 45 brands and a presence in nearly 50 countries. Guided by our purpose and values, we're driven by a global mindset, a commitment to innovation and a genuine care for our people, communities, and environment. Join a business with strong heritage, exciting growth ambitions, and opportunities to make a meaningful impact.

We’re looking for someone who enjoys owning their work, can confidently partner with internal and external stakeholders, and is keen to learn our way of doing things—not just repeat what worked in a past role. The role is based in our Chadstone Office in Melbourne.

About the Role

As an Order Fulfilment & Customer Service Coordinator, you will be the key contact for managing customer orders end‑to‑end, ensuring a seamless experience from order entry through to delivery. You’ll work closely with warehouse, logistics, supply chain, and account management teams to ensure everything goes to plan—accurately, on time, and with exceptional service.

You’ll manage customer enquiries across email and phone, monitor stock availability, communicate lead times, and proactively address any issues impacting DIFOT performance.

Key Responsibilities

• Manage the full order fulfilment process, including proactive communication with customers and stakeholders
• Process customer orders and queries accurately to ensure Delivery in Full, On Time (DIFOT)
• Maintain accurate customer pricing, special conditions, and order notes
• Oversee the customer service & claims inbox, ensuring all enquiries are actioned promptly and professionally
• Partner with warehouse, logistics, and supply chain teams to resolve order‑related issues
• Serve as the primary order management contact for your allocated accounts
• Identify and recommend process improvements to enhance order accuracy, efficiency, and customer satisfaction
• Work confidently and autonomously while contributing positively to a supportive team environment

What You Bring

• Proven experience in order fulfilment, 3PL order management, or structured customer service environments
• Strong stakeholder management skills, ideally dealing with foodservice accounts and major distributors
• SAP experience is essential
• Experience with EDI and MS Office applications
• Strong understanding of order fulfilment workflows and business processes
• Customer‑centric mindset with excellent communication skills
• Ability to work under short lead times, manage workload peaks, and stay accountable
• Willingness to learn our processes and adapt to a new way of working

Why You’ll Love Working Here

• Hybrid working arrangement
• Free onsite car parking
• Bus access to and from nearby train station
• Close proximity to the shopping precinct—food, retail, and great coffee options
• Supportive team environment with opportunities to learn, grow, and contribute

If you're a confident, proactive Order Fulfilment professional who enjoys building strong relationships and delivering exceptional customer experiences, we’d love to hear from you.

Apply now and take the next step in your career!

All applications and correspondence will be treated with the strictest confidence.

SunRice is committed to fostering a diverse, inclusive and respectful workplace where everyone has the opportunity to thrive. We are proud to be an Equal Opportunity Employer and welcome applications from people of all backgrounds, experiences and communities. Employment decisions are made based on merit, skills, qualifications and the requirements of the role.

We encourage suitably qualified candidates to apply and join us in building a successful and sustainable future for our people, customers and communities.