Nature of position:              Permanent, Full Time

Location:                               Ferntree Gully, VIC

Reporting Line:                    Power Program Director Vic

Key Responsibilities

This position will drive governance maturity by establishing consistent standards, performance monitoring, and data-driven insights that enable the Power BU to achieve strategic and operation objectives.  The role partners closely with stakeholders across the business to design, develop and embed governance structures, reporting capabilities and analytical tools.

Governance Framework Development & Implementation

• Assess existing operational, governance, and reporting processes to identify gaps, risks, inefficiencies, and improvement opportunities.
• Design, develop, and implement governance frameworks, standards, processes, and controls aligned to business objectives.
• Develop governance documentation including policies, procedures, frameworks, playbooks, and operating models
• Monitor governance compliance and recommend corrective actions where required.

Business Performance & Analysis

• Analyse operational and performance data to identify trends, risks, opportunities, and areas for improvement

• Develop performance metrics, KPIs, dashboards, and scorecards that provide meaningful business insights  

• Produce regular and ad hoc reports for leadership and governance committees

• Identify opportunities to improve operational effectiveness through data-driven decision-making

Stakeholder & Customer Engagement

• Partner with business leaders, operational teams, and subject matter experts to understand governance requirements and business needs

• Facilitate workshops and stakeholder consultations to design fit-for-purpose governance solutions.

• Build strong working relationships across all levels of the organisation to drive adoption and compliance

• Provide guidance and support during implementation and transition activities.

Reporting & Analytical Tool Development

• Develop reporting frameworks, governance dashboards, and analytical tools with support from IT/BI teams
• Leverage business intelligence and reporting platforms to automate performance reporting and analysis
• Ensure reporting outputs are accurate, timely, and aligned to stakeholder needs

About You

• Qualifications in Business, Commerce, Data Analytics, Project Management, Governance, or related discipline is desirable

• Previous work with Victorian DNSPs (e.g., AusNet, Powercor, Jemena, United Energy, CitiPower)

• Experience in governance, business performance, business improvement, operational excellence, or business analysis roles.

• Demonstrated experience assessing current-state processes and implementing governance frameworks or operating models.

• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights

• Experience developing reports, dashboards, KPIs, and performance metrics.

• Excellent written and verbal communication skills, including report writing and presentation development

• Ability to manage multiple priorities and deliver outcomes in a dynamic environment.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.