Office Manager | Synergy Radiology Randwick

About the role

Synergy Radiology is seeking an experienced and organised Office Manager to join our team in a full-time capacity. Based in Randwick, NSW, this role is pivotal to the smooth operation of our radiology practice. As Office Manager, you will be responsible for overseeing the administrative and operational functions of our busy diagnostic imaging facility, ensuring efficient workflows, excellent patient experiences, and seamless coordination between clinical and administrative teams. This position is essential to supporting our mission of delivering high-quality diagnostic imaging services to our community.

Key responsibilities

• Managing front desk operations, including patient check-in, scheduling appointments, and maintaining comprehensive patient records

• Overseeing administrative staff and coordinating daily workflows to ensure optimal efficiency and service delivery

• Managing invoices, Medicare / DVA and OSHC records

• Liaising with referring physicians, insurance companies, and external stakeholders to facilitate referral processing

• Ensuring compliance with healthcare regulations, privacy legislation (including HIPAA and Australian Privacy Act), and radiology industry standards

• Maintaining and ordering supplies, equipment, and materials necessary for smooth daily operations

• Developing and implementing office policies and procedures that promote efficiency and professional standards

• Handling patient enquiries, resolving complaints, and fostering positive patient relations

• Managing rosters, annual leave and personal / carer’s leave. 

What we're looking for

• Proven experience as an Office Manager, ideally within a healthcare, medical imaging, or radiology setting

• Strong organisational and multitasking abilities with the capacity to prioritise effectively in a fast-paced environment

• Excellent communication skills, both written and verbal, with the ability to interact professionally with staff, patients, and external stakeholders

• Proficiency in office management software, electronic health record (EHR) systems, and Google office applications

• Solid understanding of healthcare compliance, privacy regulations, and medicare billing processes

• Demonstrated leadership capability and the ability to motivate and support a team

• Exceptional attention to detail and accuracy in record-keeping and financial management

• Problem-solving mindset with the ability to adapt to changing priorities and implement improvements

• Customer service excellence and a commitment to delivering outstanding patient care experiences

• Qualifications in office management, business administration, or a relevant healthcare-related field are advantageous

• Flexible work arrangements 4day week or 9day fortnight will be considered.

What we offer

We are committed to creating a supportive and engaging workplace where our team members can thrive. We offer competitive remuneration, professional development opportunities, and a collaborative work environment that values your contributions. Our benefits package includes access to continuing education, staff wellbeing initiatives, and the opportunity to work within a respected radiology practice that prioritises both employee satisfaction and patient care excellence. We foster a culture of continuous improvement and innovation, providing pathways for career development and progression within our growing organisation.

About us

Synergy Radiology is a leading medical imaging facility dedicated to providing comprehensive diagnostic imaging services to the local Randwick community and surrounding areas. We specialise in state-of-the-art radiology technology and employ a team of highly qualified radiologists and imaging professionals committed to delivering accurate diagnoses and exceptional patient care. Our practice is built on principles of clinical excellence, patient-centred care, and operational efficiency. We work collaboratively with referring practitioners and healthcare providers to ensure our patients receive the highest standard of diagnostic imaging services. Synergy Radiology is a modern, progressive healthcare organisation that values teamwork, professional development, and continuous improvement.

Apply now

If you are an experienced Office Manager ready to make an impact in a dynamic healthcare environment, we would like to hear from you. Please submit your resume, cover letter, and contact details to join the Synergy Radiology team in Randwick.

Any enquiries can be emailed to ••••@synrad.com.au however, applications should be strictly via seek.