Customer Care Manager - Home Care

Company Description

 Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs. 

Job Description

Are you passionate about helping older Australians remain independent in their own homes? Healthcare Australia is seeking a people-focused Home Care Coordinator to support clients across the Tamworth area.

In this rewarding and varied role, you'll build strong relationships with clients and their families, coordinate services that meet individual needs, and act as a trusted point of contact throughout their Home Care journey. You'll spend time meeting with clients, conducting assessments, developing care plans, and working closely with internal teams to ensure exceptional service delivery.

This role would suit someone with experience in Home Care, aged care, community services, healthcare, support coordination, case management, or client-facing customer service who enjoys building relationships and making a genuine difference in people's lives.

You may have experience in Home Care, aged care, disability, community services, healthcare, customer service, care coordination, or case management. Most importantly, you'll be someone who enjoys working with people, building trust, and delivering outstanding customer experiences.

Let's talk about you!

You are organised, proactive, and confident managing multiple priorities while maintaining accurate documentation and compliance requirements. You'll have excellent communication skills, a customer-first mindset, and the ability to build strong relationships with clients, families, referrers, and colleagues.

Knowledge of Home Care or Support at Home services will be highly regarded, although we are also interested in speaking with candidates from broader healthcare and community services backgrounds.

Why you’ll love working with us!

• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.