Workplace Technician

📍 Sydney based | HybridWorkplace Technician (End-User Services / IT Support)
About Sharon AISharon AI is an Australian sovereign Neocloud and NVIDIA Cloud Partner, delivering large-scale GPU compute platforms for enterprise, research and government customers. We design, build and operate high-performance AI infrastructure, enabling organisations to train, deploy and scale AI, machine learning and HPC workloads securely on Australian soil.
As we continue to grow, we're looking for a proactive and customer-focused Workplace Technician to help deliver an exceptional technology experience for our employees. Reporting to the Head of Operations, you'll be responsible for ensuring our people have secure, reliable and well-supported workplace technology, while helping build the foundations of a world-class internal IT environment.
The RoleThis is a permanent full-time role responsible for supporting Sharon AI's end-user technology environment across our Sydney office and remote workforce. You'll provide first and second level technical support, manage the lifecycle of workplace devices, maintain IT assets, and ensure employees have the tools they need to be productive from day one.
Working closely with Operations, Security, vendors and employees across the business, you'll play a key role in maintaining secure, reliable workplace technology while continuously improving the employee experience.
Key ResponsibilitiesProvide first and second level support for laptops, desktops, mobile devices, peripherals and collaboration toolsDiagnose and resolve hardware, software and connectivity issues both remotely and onsiteProvision, configure, deploy and decommission workplace technology for new starters and existing employeesManage IT assets, equipment lifecycle, repairs, replacements and inventory recordsSupport identity and access management processes, including user provisioning and de-provisioningEnsure workplace devices remain compliant with security policies through patching, encryption and endpoint protectionManage incidents and service requests through the service management platform while meeting agreed SLAsSupport Microsoft 365, collaboration platforms, video conferencing and workplace productivity toolsCoordinate workplace technology changes, office moves and vendor engagement where requiredCreate and maintain technical documentation, knowledge articles and user guides while identifying opportunities for continuous improvement.
Skills & ExperiencePrevious experience in an IT Support, Service Desk, Desktop Support or Workplace Technology roleExperience supporting users within a corporate or enterprise environmentStrong knowledge of Windows and/or macOS environmentsExperience supporting Microsoft 365 and modern workplace collaboration toolsExperience supporting mobile devices and endpoint management solutions such as Microsoft Intune or other MDM platformsSolid understanding of hardware troubleshooting across laptops, desktops and peripheralsWorking knowledge of networking fundamentals including Wi-Fi, VPN, DNS and DHCPExcellent problem-solving skills with a customer-first approachStrong written and verbal communication skills with the ability to support both technical and non-technical usersAbility to manage competing priorities while delivering a high level of service.
DesirableITIL Foundation certificationMicrosoft, Apple or endpoint management certificationsCompTIA A+, Network+ or similar certificationsExperience with endpoint security, device compliance and identity managementExperience working within cloud, technology or high-growth organisationsExposure to modern workplace management platforms including Microsoft Intune, Autopilot or Jamf.
What We're Looking ForA customer-focused IT professional who genuinely enjoys helping peopleSomeone who takes ownership and sees issues through to resolutionHighly organised with excellent attention to detail, particularly around asset management and securityA proactive problem solver who enjoys improving processes and user experienceStrong communicator who builds trusted relationships across the businessComfortable working independently while collaborating with a broader operations teamSomeone excited by the opportunity to help build the workplace technology function within a fast-growing AI infrastructure company.
Why Join Sharon AIJoin one of Australia's fastest-growing sovereign AI infrastructure companiesHelp build the internal technology environment supporting a world-class engineering teamWork with cutting-edge AI, cloud and GPU infrastructure technologiesBe part of a collaborative, high-performing team where you'll have genuine ownership and influencePlay a key role in supporting Australia's AI capability and future workforce
Our ValuesIntegrity | Innovation | Collaboration | Wellbeing | Inclusion