Administrative Assistant

About the role

We are seeking a dedicated and organised Administrative Assistant to join our team at Sydney Kids Hand Therapy and OT Centre in Denistone East, NSW. This part-time role will provide crucial administrative support to our team, allowing them to focus on delivering high-quality care to our young patients. Days required are Monday (10am to 6pm), Tuesday (10am to 6pm) and Thursday (10am to 5.30pm). Hours to cover after school appointments.

Key responsibilities

• Be the first point of contact for clients, families and staff in a clinic environment

• Provide excellent customer service to patients and their families, handling enquiries and booking requests with empathy and professionalism

• Provide cross-site administrative support

• Provide essential support including appointment bookings, waitlist management, billing and reconciling

• Support directors by managing schedules, meetings, and communications

• Perform general clerical duties such as filing, photocopying and ordering

• Oversee office operations to ensure smooth workflow across the team

About you

• At least 2 years of experience in an administrative role, preferably in a healthcare or medical setting

• Strong organisational and time management skills, with the ability to multitask and prioritise effectively

• Excellent communication and interpersonal skills, with a genuine interest in providing exceptional customer service

• Proficient in using common office software, including Microsoft Office and other relevant software including Halaxy or other health management software

• Good working knowledge of computer software, digital systems and technology, with a willingness to learn new platforms

• The ability to work well independently and as part of a collaborative team

• Flexibility and adaptability to changing priorities and workloads

Benefits

• Competitive hourly rate

• Flexible work arrangements to support work-life balance

• Ongoing professional development opportunities

• Supportive and collaborative team environment

About us

The Sydney Kids Hand Therapy and OT Centre is a leading provider of paediatric occupational therapy and hand therapy services in the Ryde area. Our passionate team of occupational therapists are dedicated to helping children and their families achieve their goals and improve their quality of life. We pride ourselves on delivering personalised, evidence-based care in a welcoming and supportive environment.