Fulfilment Manager

Fulfilment Manager

Grown. Created. Made. Loved.

At Rich Glen, everything begins on our family farm.

What started in 1998, when father and son Franc and Daimien planted over 35,000 olive trees along the Murray River, has grown into a proudly family-owned business creating award-winning food, skincare and gifting products enjoyed across Australia.

From the olives we grow to the products we craft and the experiences we create, every part of our business is connected by a simple belief: the best products come from the best ingredients and the best people.

We're looking for a Fulfilment Manager who is passionate about operational excellence, thrives on leading people, and understands that every parcel leaving our warehouse is an extension of the Rich Glen brand. This role is responsible for delivering an exceptional end-to-end fulfilment experience across both Direct-to-Consumer and Wholesale customers, while building the systems, processes and team that will support our next stage of growth.

About the Role

Reporting to the Head of Warehouse Operations, you'll lead our Fulfilment Team to ensure every order is picked, packed and dispatched accurately, efficiently and with exceptional presentation. You'll oversee workflow, inventory accuracy, warehouse systems and team performance, while driving continuous improvement across our fulfilment operations.

This is a hands-on leadership role for someone who enjoys improving processes, developing people and creating an outstanding customer experience behind the scenes.

Responsibilities

• Lead the end-to-end fulfilment of online, wholesale and internal orders.

• Ensure every order is dispatched accurately, efficiently and on time, with exceptional presentation.

• Lead, coach and develop a high-performing fulfilment team that takes pride in every parcel.

• Drive inventory accuracy through strong stock control, stocktakes and cross-functional collaboration.

• Take ownership of fulfilment systems including Shopify, Cin7 and courier platforms, identifying opportunities for automation and improvement.

• Coordinate warehouse workflow and prepare operations for seasonal peaks and promotional campaigns.

• Analyse performance, implement process improvements and develop standard operating procedures.

• Foster a culture of accountability, continuous improvement and the Rich Glen INSPIRED values.

What You'll Bring

• Leadership experience within warehouse, logistics or fulfilment operations.

• A proven ability to build, coach and motivate high-performing teams.

• Strong organisational, planning and problem-solving skills with exceptional attention to detail.

• Confidence using warehouse and inventory systems, ideally including Shopify and Cin7.

• A passion for continuous improvement and delivering an exceptional customer experience.

Why Rich Glen?

At Rich Glen, you're more than a job title.

You'll be part of a family-owned business where people genuinely care about one another, where ideas are welcomed, and where everyone contributes to something bigger than themselves.

Culture and Benefits

• Fun, fast-paced and collaborative environment

• Remuneration to match your skills and experience

• Meaningful team member benefits and Rich Glen product discounts

• Opportunities for personal and professional growth

• Recognition of milestones and achievements

• A supportive team culture built on trust, respect and collaboration

• The opportunity to make a genuine impact in a fast-growing Australian brand

Apply Now

Please submit your Resume and Cover Letter outlining why you believe this role is right for you.

Whilst we appreciate the time taken to apply, only shortlisted applicants will be contacted within two weeks.

Rich Glen
Grown. Created. Made. Loved.