Agent Experience Officer

• Two parental leave contract opportunities available
• Contracts of approximately 7 months and 10 months
• Ideally commencing 29 September 2026
• Flexible location: Sydney, Melbourne, Adelaide, Perth or Brisbane

Role Overview

Kaplan Business School and Kaplan University Partnerships ANZ are seeking two detail-oriented and highly organised Agent Experience Officers to join our Global Engagement and Partnerships team.

These positions play a critical role in supporting the administrative functions of our student recruitment operations and maintaining strong relationships with our global education agent network. Working within the Agent Experience Team and closely with the Student Recruitment and Finance Teams, you will be responsible for data management, commission processing, agent administration and reporting activities that contribute to successful recruitment outcomes and exceptional partner experiences.

The roles will primarily support the finance and administration functions of the team. We are looking for individuals who enjoy working with data, have strong Excel skills, a keen eye for detail, and take pride in delivering accurate and efficient administrative support.

Key Responsibilities

• Manage the accurate entry, maintenance and validation of agent and student data across multiple systems and databases.
• Prepare reports and analyse data relating to agent performance, engagement activities, commissions and business outcomes.
• Process agent commission and bonus invoices, ensuring accuracy and timely submission for payment.
• Liaise with agents, finance teams and internal stakeholders to resolve commission-related enquiries and discrepancies.
• Coordinate agent onboarding activities, including processing new agent appointments, agreements and supporting documentation.
• Maintain accurate agent records and ensure compliance with internal policies, contracts and regulatory requirements.
• Respond promptly to agent enquiries via email, phone and other communication channels, providing a high level of customer service.
• Support recruitment, compliance and operational projects while contributing to agent events, training initiatives and ongoing process improvements.

Key Requirements

• Previous experience in an administrative, finance support, operations or data management role with a strong focus on accuracy and attention to detail.
• Advanced proficiency in Microsoft Excel, including the ability to manage, analyse and report on data effectively.
• Demonstrated experience in data entry and database management with a high level of accuracy.
• Strong numerical aptitude and confidence working with financial information, invoices and reporting.
• Excellent written and verbal communication skills with the ability to build positive stakeholder relationships.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Ability to work independently while also contributing positively within a collaborative team environment.
• Proficiency with Microsoft Office applications and CRM systems, with experience using Salesforce highly regarded.

Applications close 21 August 2026

About Us

Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.

Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit

Background-Check Notice & Declaration

Kaplan and many of its major clients operate in highly regulated environments. This requires us to be proactive and diligent in relation to personnel background checks and to undertake thorough vetting of candidates for roles of this nature. To enable Kaplan to assess a candidate’s suitability for this role, each candidate will be required to answer pre-screening questions, and, if you receive a conditional offer of employment, you will be required to undertake the relevant background checks (unless Kaplan determines otherwise). These checks may include one or more of the following: verification of identity, working rights, criminal history, qualifications, and working with children clearance. If you are shortlisted, Kaplan will advise you which checks are required for this role and explain how you will undertake the checks. Kaplan is committed to handling your personal information appropriately. Please see the Privacy Policy at Kaplan.edu.au for information about how Kaplan may handle your personal information in connection with this application process.

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