IT Services Administrator

Established in 1969, Cook's Plumbing Supplies is a successful family owned business and a leader in the industry. Cook’s consists of twelve trade stores across NSW & QLD as well as a Home Builders Division, Commercial Projects Division and retail Showrooms. 

Before we talk about the role, let’s start with some of the perks:

• Day off on your birthday

• Free BBQ breakfasts on Fridays

• Team/Branch lunches for various occasions 

• Flexibility – we’re family owned, we get the need for flexibility at times when required!

Now we’ve got you interested here’s the role on offer…. As IT Services Administrator you will be based at our North Rocks Head Office, and will be responsible for providing the first point of contact for staff experiencing ICT issues.

Key Responsibilities

• Provide IT support to staff across multiple locations via phone, email and remote support.

• Assist with IT projects, system upgrades and technology rollouts.

• Respond to IT support requests promptly, professionally and with a strong customer service focus.

• Support Microsoft 365, Microsoft Entra ID (Azure Active Directory), Intune, AVD and Windows 11 environments.

• Install, configure and maintain desktops, laptops, mobile devices and peripheral equipment.

• Assist users with our ERP system and other business applications.

• Monitor hardware, infrastructure and business-critical systems to ensure optimal performance.

• Identify recurring issues, recommend improvements and escalate where appropriate.

• Provide training and guidance to staff on hardware, software and best practices.

• Assist with maintaining network infrastructure and liaise with external vendors and service providers when required.

• Maintain accurate documentation of support requests, solutions and IT procedures.

About You

To be successful in this role, you'll have:

• Excellent verbal and written communication skills.

• Great attention to detail, excellent analytical and problem-solving abilities.

• Ability to work alone and in a team environment.

• Empathetic and supportive to people with varying technical abilities.

• Strong knowledge of Microsoft Office products.

• Experience in managing Microsoft 365 environment.

• Business Application Support experience (Microsoft Applications, ERP Applications, etc).

• Experience with Active Directory, Microsoft Entra ID and Intune (highly regarded).

• Minimum 2-3 years experience working in a level 1 or 2 service/help desk role.

• University or TAFE Qualifications in IT, or a similar field. 

• Customer Service experience.

• Experience with IT Hardware setup, replacements and upgrades.

• SQL knowledge (preferred but not essential).

You will be joining a driven team of over 250 members who genuinely enjoy working together, resulting in a highly collaborative environment.  If this role sounds like something you’re looking for then we want to hear from you.  If this sounds like the role for you 'Apply Now'. 

Only applications with a cover letter will be considered.

Want to find out more about us? Head to cooksplumbing.com.au