Intake, Assessment & Referral Coordinator - Arc Program

• Do you have 3 to 5 years of demonstrated experience in intake, assessment, triage or client screening within community services, health or human services?
• Have you got experience of working with people who are experiencing complex challenges in their lives?
• Are you a confident communicator with strong interpersonal relationship skills?
• Do you have experience coordinating referrals, working across multidisciplinary teams and building effective relationships with internal and external stakeholders?
• Are you looking for a role that helps to improve the lives of vulnerable people by enhancing overall program effectiveness?
• Are you self-motivated and enjoy working in a team?

Position Snapshot

• Salary range - $105,577 to $110,359 Level 5 SCHADS Award 2010 + Superannuation (pay point dependent on qualifications and experience)
• Ongoing position full-time position (1.0 FTE)
• Flexible working arrangements with 2 days in the office (Tuesdays and Wednesdays)
• Position is based in Melbourne CBD, and requires statewide travel to prison locations with access to fleet vehicle
• Generous not-for-profit salary packaging with employee benefits such as annual leave loading of 17.5% is available 

About Vacro

Vacro is an independent non-profit organisation working with people caught in the criminal justice system and their families. Founded in 1872, we are Victoria’s oldest and only specialised criminal justice reintegration service. We provide reintegration, family, and employment support that enables people to create new beginnings for themselves and their families.

We value the expertise of people from a wide range of backgrounds. Because of the work we do, we especially value the expertise of First Nations people, people with lived experience of the criminal justice system, and people of diverse cultural backgrounds and identities. We also welcome applications from people with a criminal record. (We do not discriminate based on a person’s criminal record, however in some circumstances, contractual or legislative obligations may limit a person’s eligibility for certain roles. We are happy to have a confidential discussion about how these requirements may affect a candidate).

Program overview

Arc is an ambitious program supporting participants to create a new narrative for their life and move away from patterns of offending and homelessness. Arc provides an innovative, intensive case management program for men and women, commencing three-months before their release from prison and continuing for two years in the community. In addition to case management support, Arc includes access to specialist disability, family violence and mental health experts alongside access to stable housing managed by community housing providers (CHPs).

About the Role

This role involves the coordination of all intake and assessment functions for Arc and will suit a candidate with the skills and experience to thrive in the following functions:

• Receiving, reviewing and registering referrals from prisons and ensuring required information and consent is in place.
• Screening referrals against Arc eligibility criteria and assessing urgency, complexity and priority.
• Conducting comprehensive Initial Arc Assessments, both online and in person at prison locations across Victoria.
• Identifying and appropriately escalating risks including homelessness, suicide, family violence, cognitive impairment and risk of reoffending.
• Managing the Arc waitlist and supporting effective demand and service capacity management.
• Building strong relationships with Corrections Victoria, housing, health, disability and other community service providers.
• Providing a welcoming, culturally safe and trauma-informed first point of contact.
• Maintaining accurate client records and contributing to intake reporting, outcome tracking and data collection.
• Reviewing and improving intake tools, processes and practices as part of Vacro’s continuous improvement approach. 

About you

You’ll have demonstrated experience in intake, assessment, triage or client screening within community services, health, human services or a similar setting. You’ll be confident coordinating referrals, working across multidisciplinary teams and building effective relationships with internal and external stakeholders.

 You’ll also have:

• Strong interpersonal communication skills.
• Excellent organisation and attention to detail.
• The ability to assess information, identify risk and make sound decisions.
• Experience working with people experiencing complex barriers and disadvantage.
• Knowledge of trauma-informed, culturally safe, person-centred and strengths-based practice.
• Strong administration, database and Microsoft Office skills.
• A resourceful, resilient and solutions-focused approach.
• The ability to work independently while contributing positively to a multidisciplinary team.
• The willingness to travel to prison locations around Victoria
• A genuine commitment to social justice and reintegration.

A relevant tertiary qualification is preferred, but not essential depending on your experience.

Knowledge of the criminal justice system, particularly the experiences of people who have been incarcerated, will be highly regarded.

What we offer

Vacro is dedicated to staff wellbeing. We provide extensive on-boarding training and ongoing professional development for staff, amongst other benefits.

Vacro is an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. We celebrate and welcome all people regardless of ethnicity, cultural background, age, gender, sexuality, disability or religious affiliation.

How to apply

For any enquiries regarding the role, kindly email us at recruitment@vacro.org.au using the subject line: Intake, Assessment and Referrals Coordinator, Arc     

In your application, please include your resume and a cover letter that addresses the key results areas in the position description.

Please ensure that you save your resume and cover letter with your name. For example, Jane Smith Cover Letter

Please submit your application via the "Apply Now" button by 9am on the advertised closing date.

Please note, if you choose to utilise generative AI in your application (e.g. ChatGPT), then please ensure you take steps to personalise your responses, such as by including specific examples from your professional experience. Generic AI-created applications will be disregarded.

If you require any reasonable adjustments or cultural adjustments during the recruitment process, please email people&culture@vacro.org.au.

A position description is attached.