Customer Service Officer

The Role

Reporting to the Sales & Marketing team, you will manage the day-to-day coordination of bulk-product orders and support our 24/7 loading operation through the weighbridge system.

You will be responsible for ensuring customer orders and transactions are processed accurately and on time, maintaining clear communication with customers and transport providers, and supporting product availability across our Birkenhead and Angaston sites.

The role also provides support to our packaged-products customer service function during periods of leave and increased demand. Limited after-hours on-call and alternate weekend coverage forms part of this position.

This is a 12 month maternity leave cover.

Responsibilities

• Manage daily bulk-product orders to support accurate, timely customer deliveries.
• Coordinate bulk loading activity through the weighbridge system.
• Reconcile daily weighbridge transactions to SAP and ensure all transactions are processed correctly.
• Monitor bulk-product allocations for Birkenhead and Angaston, communicating supply concerns with the sales team.
• Maintain accurate weighbridge data in accordance with sales, accounts and Chain of Responsibility requirements.
• Liaise with transport companies to ensure driver inductions and vehicle information are current.
• Assist with follow-up and resolution of transport-related incidents.
• Process packaged-product orders and provide coverage for the packaged-products customer service role as required.
• Deliver professional, responsive service to customers, logistics partners and internal stakeholders.
• Participate in limited after-hours on-call and alternate weekend coverage.

About You

You are a proactive and customer-oriented administrator who enjoys working in a fast-paced operational environment. You bring strong attention to detail, communicate clearly with a range of stakeholders and can confidently manage priorities to meet deadlines.

To succeed in this role, you will have:

• Excellent communication, organisation and customer service skills.
• A friendly, professional and solutions-focused approach.
• The ability to work autonomously and remain effective under pressure.
• Intermediate to advanced Microsoft Office skills.
• Flexibility to support the after-hours and alternate weekend requirements of a 24/7 loading operation.

The following experience will be highly regarded:

• Experience in construction materials, transport, logistics, manufacturing or a related industry.
• Knowledge of truck configurations, load mass, fatigue management and Chain of Responsibility requirements.
• Experience using SAP and/or weighbridge systems.

Our Business

Adbri Cement was formally known as Adelaide Brighton Cement. A name that is synonymous with cement; it’s what we were founded on in 1882. Today we continue be a leading local manufacturer of cement, lime and pre-packaged dry blended products that are building a strong South Australia.

Creating and Supporting a Safer and Diverse Workforce

Adbri Cement puts safety first and recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to be always ready. We are committed to increasing diversity within our workforce and our industry.