Chief Concierge

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About The Role

Reporting to the Assistant Director of Rooms, as our Chief Concierge, you will be at the forefront of the hotel’s guest experience—an ambassador of luxury hospitality. You will lead, inspire and mentor the Concierge team to craft bespoke experiences, anticipate guest needs, and deliver seamless, intuitive service. With an extensive knowledge of local attractions, culture, dining, events and VIP protocols, you will ensure every guest leaves with memories to treasure.

What You Will Do

Build, maintain and mentor a high-performing team by fostering an uplifting and trust-based environmentCreate tailored itineraries, make premium dining and entertainment reservations and exclusiveProvide local insights and recommendations with confidence and sophisticationManage all concierge operations, including rosters, training, guest requests and guest transportationBuild and maintain strong relationships with local partners, vendors and luxury service providersAnticipate guest needs and resolve any issues with discretion, efficiency and graceUphold 5‑star service standards and contribute to continuous improvement initiativesAssist with VIP arrivals, special events and hotel‑wide guest engagement programsLead designated Four Seasons Concierge projects with strong passion and active engagement

What You Bring

Proven experience as a Chief Concierge in a luxury hotel environmentPreferably a Member of Les Clefs d’OrExceptional communication, interpersonal and leadership skillsImpeccable grooming, professional maturity and a warm, engaging presenceDeep local knowledge, strong industry networks and the ability to secure exclusive experiencesA genuine passion for hospitality and creating elevated guest momentsAbility to work in a fast‑paced environment while maintaining poise and precisionSound business acumen and the ability to control labour and expenses

What We Offer

Competitive Salary, wages, and a comprehensive Department Head benefits packageExcellent Training and Development opportunitiesComplimentary Accommodation at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals

If you feel this is the role for you we would love to hear from you!

We thank you in advance for your application, only successful applicants will be contacted.