Customer Service Team Member (Casual) – Caneland Central, Mackay

Create memorable customer experiences at one of North Queensland’s leading shopping destinations.

Caneland Central is seeking an enthusiastic and customer-focused Customer Service Team Member to join our Centre Management team. This is an exciting opportunity to work in a fast-paced retail environment where no two days are the same.

As one of the first points of contact for our customers, you’ll play an important role in creating a welcoming and positive experience for shoppers, retailers, contractors and visitors alike.

About the Role

This is a casual position, offering approximately 2–3 shifts per week. Flexibility to work a rotating roster, including weekdays, weekends and holiday periods, is essential.

About Us

Caneland Central is proudly part of Sentinel Property Group’s national portfolio. Sentinel is one of Australia’s leading unlisted property investment managers, with more than $2 billion in assets under management across retail, commercial and industrial sectors.

For decades, Caneland Central has been at the heart of the Mackay community, bringing together major retailers and a diverse mix of specialty stores. Our Centre Management team is committed to operational excellence, customer satisfaction and creating an outstanding shopping experience

What We Offer

• Exposure to a broad range of shopping centre operations
• A supportive and collaborative team environment
• Opportunities for career growth within a national property group
• Access to Employee Assistance Program (EAP) and wellbeing initiatives

Key Responsibilities

As a Customer Service Team Member, your responsibilities will include:

• Providing exceptional front-line customer service to shoppers and retailers
• Acting as a key point of contact between customers, retailers and Centre Management
• Assisting with general administrative and operational tasks
• Supporting contractors and service providers within the centre
• Helping maintain a welcoming, safe and professional environment

About You

To succeed in this role, you will have:

• Strong communication and interpersonal skills
• Previous customer service, retail or administrative experience
• A proactive and positive attitude
• Excellent organisational and problem-solving abilities
• A genuine passion for helping people and delivering great service

Apply Now

If you enjoy working with people and thrive in a busy retail environment, we’d love to hear from you.

Click Apply Now or send your resume and a brief cover letter to peopleandculture@sentinelpg.com.au