IT Support Engineer Level 1

About Us

At For Purpose Aged Care, our purpose is to deliver exceptional care for meaningful ageing. We are dedicated to creating communities that set the standard in aged care, guided by our C.A.R.E. values: Collaboration, Accountability, Respect, and Empathy.

Why this role matters:

If you're early in your IT career, this is a fantastic opportunity to gain broad, hands-on experience supporting both corporate users and residential aged care facilities. We are committed to developing the successful candidate and will provide the training and support needed to help you succeed.

More important than ticking every box is your positive, can-do attitude, strong problem-solving ability, and genuine desire to help others. You'll play an important role in enabling our teams to focus on what they do best: delivering exceptional care to our residents.

Reporting to the IT Service Desk State Lead (VIC), you'll be the first point of contact for technical support, ensuring our teams can effectively use technology to support residents and deliver outstanding care.

This is a hands-on role that will see you supporting both our Head Office in Cheltenham and our aged care homes across Victoria, including Clyde and Wallan and occasional interstate travel may be required, once per quarter.

Before applying, please consider the travel requirements of this role. You'll typically spend three days each week visiting our residential aged care homes and two days at our Head Office in Cheltenham. If you enjoy variety and working across different locations, this role offers a great mix of onsite support and team collaboration. All work-related travel will be reimbursed in line with company policy.

What you will be doing:

•   Provide Level 1 IT support and troubleshoot user issues
•    Deliver onsite support across aged care facilities and head office (3 days onsite 2 days head office) plus travel once a quarter interstate if required
• Deploy and maintain devices, peripherals and IT assets
• Support Microsoft 365 applications and user accounts
• Manage employee onboarding, device setup and offboarding
• Escalate complex issues and contribute to service improvements

What you will bring;

•  Prior experience in IT Support, Service Desk or Desktop Support
• Experience supporting Windows 10/11 environments
• Experience supporting Microsoft 365 applications
• Experience configuring and troubleshooting laptops, desktops, mobile devices and printers
• Understanding of Active Directory, Entra ID, Intune and Microsoft 365 administration
• Strong troubleshooting and problem-solving skills
• Current Victorian Driver's Licence & reliable car
• Willingness to travel between facilities, head office and interstate
• Valid right to Work in Australia
• Current National Police check/ NDIS check (or willingness to obtain)

Qualifications

Certificate IV or Diploma in Information Technology, or equivalent experience

Benefits & Work Culture with For Purpose Aged Care

As a purposeled, notforprofit organisation, our staff’s health and wellbeing are important to us. This is why we offer a growing range of benefits to support both work and life, including:

• Salary Packaging – save up to $15,900 per year plus Dining & Holiday $2,650 plus car parking expenses (work & personal) (Go Salary)
• Team lunches and teambuilding events
• Exclusive staff discounts with JB HiFi, Endota Spa 
• CommBank Workplace Banking
• Salary sacrificing options with superannuation
• Novated leasing through Enlist
• HESTA member benefits
• Access to EAP – free, confidential counselling

Apply now and help us deliver exceptional technology support that enables exceptional care.